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Engaging in the Nuances of Effective, Professional Etiquette

Learn how respect and empathy for others will begin to drive behaviors that change the engagement and therefore amplify the results.

Often people see etiquette as a table setting, think of etiquette as politeness, and feel they must be nice to practice good etiquette, yet fail to realize etiquette, modern etiquette is a nuanced version of communication, behaviors, and relationships, and not only can be effective, but it can also be empowering. This course will assist you in embracing the fact that we all share common approaches, and it is here where we are comfortable, yet the differences in how we think, speak, and engage are where we level up. By embracing and owning emotionally intelligent etiquette and sharing in a top 10 list, the respect and empathy for others will begin to drive behaviors that change the engagement and therefore amplify the results. There will be questions to ask and not ask others to get buy-in and commitment in order to have sustainable, trackable results. Come with an open mind for how we engage and a willingness to put new tools into the rotation to create habits that are lasting.

65 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Introduction (5 minutes)

Four Reasons Things Don't Happen (10 minutes)

  • The Reasons Things Don't Get Done
  • How to Overcome the Reasons
  • Ways People Like to Be Coached

Four Drivers in Life (10 minutes)

  • The Drivers
  • The Not-So-Positive Side of Each Driver
  • How Drivers Impact Relationships, Communication, Work Output
  • Ways to Engage With the Driver

Top 10 List of Professional Etiquette (40 minutes)

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on August 3, 2022.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     

MP3 Download

No credit available.

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Debbie Lundberg

Debbie Lundberg

Presenting Powerfully

  • Author, performance coach, Founder & CEO, Presenting Powerfully
  • Keynotes and talks, strategy and facilitation, teaming and training, performance coaching and business consulting
  • 12X published author, Amazon best-selling author, 2X TED Talk speaker
  • Books: Reversing the Slobification of America, REMOTE WORK ROCKSTAR, Presenting Powerfully
  • Etiquette Columnist for the monthly magazine Tampa Bay Business & Wealth Magazine
  • National Speakers Association
  • B.A. degree, University of Michigan, Ann Arbor, MI; M.B.A. degree, Edgewood, Madison, WI
  • Can be contacted at DebbieLundberg.com, [email protected], or 813-494-4438
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 409955
Published 2022
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