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Credit Card Collections: Best Practices

 

Understand the collections-related compliance obligations and the penalties that may result from violations.

We live in an increasingly cashless society. Credit cards are ubiquitous, used daily in billions of transactions. The credit card industry therefore continues to face threats of litigation and regulatory and enforcement scrutiny. Credit card collections are subject to a litany of statutes, regulations, and governmental oversight. Stakeholders are subject to extensive rules under a wide range of statutes, including the Fair Debt Collections Practices Act, Fair Credit Reporting Act, and the Telephone Consumer Protection Act, amongst several others. This topic will discuss the significant collections-related legal obligations for the credit card industry and will outline common pitfalls and solutions.

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Credit Card Collections: Best Practices

Agenda

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Credit Card Collections: Best Practices

Faculty

Eric M. Hurwitz

Eric M. Hurwitz

Stradley Ronon Stevens & Young, LLP

  • Partner in the Cherry Hill office of Stradley Ronon Stevens & Young, LLP
  • Co-chair of the firm’s Financial Services Litigation practice group
  • Practice focuses on defending financial institutions from claims arising out of nearly every type of consumer and commercial financial product
  • Defends both single-plaintiff and class-action lawsuits against banks, mortgage lenders and servicers, student lenders, credit card companies, auto finance companies, debt collection companies, and other financial services institutions; these include claims under the Truth in Lending Act (TILA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Fair Debt Collection Practices Act (FDCPA) and Telephone Consumer Protection Act (TCPA), as well as state unfair trade practices laws; also defends insurers in coverage disputes, including property-casualty, flood, disability, and life insurance claims, as well as payment and performance bond claims
  • Recognized by the New Jersey Law Journal’s “40 under 40”, comprised of the top 40 young professionals in the New Jersey legal community, and South Jersey Biz’s “Best Attorneys in Business”
  • J.D. degree, magna cum laude, Boston University School of Law; B.A. degree, magna cum laude, University of Texas at Austin
  • Can be contacted at 856-321-2406 or [email protected]
Benjamin E. Gordon

Benjamin E. Gordon

Stradley Ronon Stevens & Young, LLP

  • Senior Associate in the office of Stradley Ronon, Stevens & Young, LLP
  • Significant first- and second-chair trial experience, with a focus on defending financial institutions against claims arising out of both consumer and commercial financial prod-ucts
  • Defends, in state, federal and private forums across the country, banks, mortgage lend-ers and servicers, student lenders, credit card companies, auto finance companies, debt collection companies and other financial services institutions
  • Certified AAA arbitrator with a focus on consumer cases
  • Author of publications concerning legal issues affecting the consumer finance sector, including mortgage lending, credit reporting and the student loan industry
  • J.D. degree, Temple University, Beasley School of Law; B.A. degree, Haverford College
  • Can be contacted at 215-564-8752 or [email protected]
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Credit Card Collections: Best Practices

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