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Best Practices in Handling Dormant Bank Accounts and the Escheatment Process


Learn the updated best practices for dealing with unclaimed property laws and due diligence requirements.

With increased state enforcement of unclaimed property laws, particularly in the banking industry, along with intensified media attention to consumer protection, and jurisdictional issues that have arisen between the states, the spotlight on unclaimed property is more intense than ever. Never before has it warranted the time and attention of executives in every organization as it does today. This topic will bring to light the current unclaimed property landscape in the banking industry and how the risk of noncompliance may be a risk not worth taking. We will also discuss best practices in creating an effective and robust due diligence and compliance program, where customer assets are protected and risk to the organization as a whole is minimized.

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Best Practices in Handling Dormant Bank Accounts and the Escheatment Process


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Best Practices in Handling Dormant Bank Accounts and the Escheatment Process


Maureen Ferrari Grollman

Maureen Ferrari Grollman

Unclaimed Property Advocates, LLC

  • Managing Partner at UP Advocates (Unclaimed Property Advocates, LLC)
  • Leads the UP Advocates annual reporting and advisory services initiatives, tailoring clients’ policies and procedures to specific compliance needs, offering risk assessments to evaluate potential unclaimed property liabilities, or providing a fully outsourced annual reporting solution
  • Joined UP Advocates from a leading national consulting firm where she was managing director of Unclaimed Property Reporting, and previously VP-Operations; in these roles she managed a 20 person staff servicing more than 350 reporting clients; clients served came from industries including manufacturing, financial institutions, life insurance, utilities, oil and gas, transfer agents, broker dealers and mutual funds
  • Started her unclaimed property career at the Pennsylvania Treasury, Bureau of Unclaimed Property, where among other duties she managed the State’s voluntary disclosure program (VDA), counseling and assisting companies with Pennsylvania’s statutory compliance obligations
  • Member of the Unclaimed Property Professionals Organization (UPPO)
  • Frequently speaks at national conferences on the topic of unclaimed property compliance
  • Post-Baccalaureate diploma in marketing communications and B.A. degree, political science, Elizabethtown College
William (B.J.) Hanson

William (B.J.) Hanson


  • Executive director at Dunbar
  • A seasoned Unclaimed Property Professional with more than eight years of experience in the industry
  • Prior to joining Dunbar, he worked as senior vice president at Keane
  • At Keane, he was responsible for client satisfaction, sustainment, and growth within the Banking, Brokerage, Mutual Fund, and Insurance industries
  • Prior to Keane, he worked at DST Output for ten years on the Client Services team
  • Excels in leading strategic growth initiatives and developing long lasting partnerships with his clients
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Best Practices in Handling Dormant Bank Accounts and the Escheatment Process

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