Available in:

OnDemand Course

Team-Based Service: Establishing a Consistent and Positive Team Image

Learn a quality and effective team-based approach to better serve your customers.

"A rising tide raises all ships." This quote from John F. Kennedy exemplifies the power of great teamwork. When a team serves its customers rather than the individuals on the team, the customer's experience with the organization is enriched. Today, teamwork is the single greatest advantage any organization can have in this complex and ever-changing environment, making teamwork more vital than almost any time in history. In this topic Gregg illustrates the how as well as the why a team-based approach to customer service will wow your customers. Understanding that today's changing business landscape, along with rapidly changing technology, it is next to impossible to stay on top of everything for every customer. When a customer reaches out, you may view their insignificant problem as minor and be tempted to treat it as such. Regardless of how minor it may appear to you, in their eyes, it is enormous, and every team member's approach should always reflect that. Many organizations have adopted a tiered service model for their customers. While, on the surface, this might appear to work effectively for some, many customers find themselves bouncing from person to person without any satisfactory solution to their issue, resulting in frustration, dissatisfaction, and a negative image of the organization. With Gregg's team-based approach the customer is satisfied more quickly, effectively, and efficiently, ultimately providing them a wow experience.

58 minutes
Course Exam
Certificate of Completion
Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

How to Get out of Your Comfort Zone to Better Serve as a Team Member

Defining What an Effective Team Looks Like and How It Helps to Wow the Customer

A Dual Barometer System to Discover Different Behavioral Styles of Customers

  • How to Adapt to the Style of Each Customer

Identifying the Four Places a Customer Develops Their Expectations

  • Determining What Each Customer's Expectation Is and How to Manage It
  • The Six Things to Wow Your Customer
  1. W.A.R.M. to Serve the Customer
    • The Acronym S.W.A.R.M. is a Systemized Process to Help Serve the Customer
    • While Not Every Customer Will Need a S.W.A.R.M., by Utilizing the Process Helps Everyone Identify Those Who Do and How to Work Through the Process
Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on April 22, 2020.

Call 1-866-352-9540 for further credit information.

Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Gregg Gregory, CSP

Gregg Gregory, CSP

Teams Rock

  • Founder and owner of Teams Rock!
  • Our business emphasizes all aspects of teamwork, leadership, and organizational culture and how they impact the customer experience
  • Conducts both in-person and virtual presentations on teamwork, leadership, organizational culture, and the customer experience
  • Author of the book “ONE Team – ONE Dream” available on Amazon
  • Certified speaking professional
  • Member of the National Speaker’s Association and the local Washington, D.C. chapter, where he has served on the board of directors, including president in 2015
  • Can be contacted at 301-564-0908, [email protected] or on LinkedIn www.LinkedIn.com/Teamsrock
Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • OnDemand Courses
  • Live Webinars
  • MP3 Downloads
  • Course Manuals
  • Executive Reports
  • White Papers and Articles

Additional benefits include:

  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 405116
Purchase Options

Available in Multiple Formats

Purchase this course and learn on your schedule!