Learn effective strategies to interact with top-notch manners and confidence to outshine the competition and create a positive, professional reputation for yourself and your business.
What is sales etiquette about? You're communicating well with prospects and business associates aren't you, never having disagreements or miscommunications? You have more appointments than you can run; you have prospects calling you to do business with you, right? You are making more than you wanted or more than you expected, is that true? Your manager and support staff always see your side of issues while the leaders at your competitors never step on your territory. Sales etiquette is about building relationships with others, it's not about rules and regulations. Sales etiquette is more about creating an environment where others feel comfortable and secure in working with us, building better communication and respect.
More Program Information
Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Making and Receiving Proper Introductions
Business Casual vs. Business Attire
Using Someone's Name or Title
Addressing Personal Space and Sales Space - Positioning
Realize the Value of Time, Yours and Theirs
Who to Be Courteous to in Business
What Using Your Cell Phone Says About You
LinkedIn® Etiquette, Posting, Connecting and Business Relationship Building
Social Media Usage in Sales vs. Personal
Phone Etiquette, Receiving a Call, Making a Call, Voicemail
What Your Company's Website, Communication and Team Says About You
More Program Information
Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on July 19, 2018.
Call 1-866-352-9540 for further credit information.
More Program Information
Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty

Lloyd Lofton, LUTC
7 Figure Sales Tools
- Started with John Hancock in 1977 as a debit agent; 30+ years of door-to-door, business-2-business, call center and needs-based selling experience
- Runs his own agency, led the career distribution for a large midwest insurance company, he was president of the Senior Insurance Marketing Association, he has been interviewed by the Wealth Channel through American College, AnnuityNewsNow and is a frequent contributor to numerous industry related magazines
- Wrote The Sidewalk Executive and the companion workbook Seven Step Sales Presentation, along with his recently released book, Leads to Results
- Managing partner of 7 Figure Sales Tools, an elite sales and leadership coaching and training company offering the best tips, tools, and sales techniques from a successful 30+ year career in sales to help professional salespeople and leaders perform with more polish, power and professionalism in their business
More Program Information
Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- Live Webinars
- OnDemand Webinars
- MP3 Downloads
- Course Manuals
- Audio Recordings*
- Executive Reports
- White Papers and Articles
- Sponsored Live Webinars
Additional benefits include:
- State Specific Credit Tracker
- Members Only Newsletter
- All-Access Pass Course Concierge
* For audio recordings you only pay shipping
Questions? Call 877-296-2169 to speak with a real person.
Access to all training products for one year
$699/year
Unlimited Lorman Training
With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!
Easy Registrations
Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.
Invest in Yourself
You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.