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Managing Quality and Service: How to Receive What You Desire

Learn measures to improve quality service by connecting the technology, people, processes and leadership in a cross-reference methodology.Service and quality cannot be determined by product and price alone. The quality of the leadership, training, processes and corporate culture are deeply intertwined to achieve the most effective results. Each component is dependent upon the other. Today's market demands results. In order to achieve this we must hold companies and teams accountable to total quality management. The strategic influence of investing in quality technology, engaging people who are effectively right for the job, developing assessments, connecting management and company culture to productive interactive system will yield the results many companies seek in quality of service for its internal and external supply chain. Understanding quality people, processes, accountability and cultural dimensions must be deliberate with decisions focused towards the highest results of quality service.
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Technology
  • Invest in Innovation
  • Interactive B2B Self-Service: Design Thinking
  • Digital Transformation Aligning Technology for Quality
  • Internal Knowledge Network
Engagement
  • A Steadfast Commitment to Your Why
  • The Business Case for Transparency
  • Employee Ownership of Quality
  • AIT Model of Learning: Leadership, Team and Supply Chain: Always in Training (AIT)
Assessment
  • Sustainable Development and Understanding the Cost of Quality (COQ)
  • Valuable KPIs: Measuring as a Norm
  • Monitoring Customer Health and the Rise of Their Success
  • How Survey Tools Can Be Effective in Identifying Issues and Managing Quality and Service
Management
  • Culture and Its Impact on Results
  • 3 Dimensions of Service Quality
    • Reliability
    • Responsiveness
    • Assurance
  • Quality Culture Transformation Program
  • Linking Cultural Dimensions and Service Quality
Systems
  • Develop Micro Business Eco Systems
  • Process Capabilities: Implement Lean and Realistic Efficiency Processes
  • Internal Quality Improvement Initiatives
  • Team Problem Solving System
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

Audio & Reference Manual

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Cherie Avinger

Cherie Avinger

Visionary Perception, Inc.

  • President/CEO in the office of Visionary Perception, Inc.
  • CIO consultant in the office of RCL Agencies, Inc.
  • Expert in building rapid development, highly effective teams, innovative processes & maximized profits for mid & large level corporations
  • Certification Entrepreneurship Essentials, Harvard Business, HBx
  • Certified Professional Coach, IPEC & accredited by the International Coach Federation
  • Masters Certification in the Global Supply Chain Management, Michigan State University
  • Certified in DISC & MBTI
  • Author of the innovative Visionary Perceptionâ„¢ & Lee Systems AIT training models and coaching programs
  • A member of SHRM, Chamber of Commerce, Change, Create, Transform Org, NAPW and NSA
  • Mentor, Montclair State University Accelerated Business Program
  • M.A. degree in organizational development & leadership, St. Joseph’s University; B.A. degree in business education & management, Montclair State University
  • Can be contacted at 973-932-9650 or [email protected]
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 406374
Published 2020
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