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Reviewing Problem Invoices

Learn how to draft procurement documents that limit your exposure to problem invoicing.

Procurement is more than just purchasing commodities and services it is a whole realm of responsibilities including assisting with problem invoices. In this topic you will learn from an experienced procurement professional what situations can and do result in creating a high risk for receiving an invoice that is problematic. You will see many examples of situations that have led to problem invoices requiring intervention by the purchasing officer in order to resolve them and allow payment to be made. By reviewing these situations participants will learn how to draft procurement documents that limit their exposure to problem invoicing. In addition, you will learn how to recognize and avoid situations that may lead to errors in billing. Learn how to spend more time processing procurements and less time resolving problem invoices. Vendor relations will also improve by providing them with timely payments.

Runtime: 88 minutes
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Real Examples

  • We Had a Written/Verbal Quote and the Invoice Exceeds the Quoted Price
    • How to Correct and Avoid This Problem
  • The Freight Charges Being Invoiced Exceed the Quoted Rate
    • How to Correct and Avoid This Problem
  • We Have Cancelled a Contract and the Vendor Is Being Charged for Additional Expenses Incurred by the User to Replace the Vendor as Written in the Contract
    • How to Facilitate This
  • The Merchandise Is Defective or Damaged
    • How to Facilitate Replacement and Terms to Be Included in the Procurement Document
  • A Partial Shipment Was Received and They Billed for the Total Amount
    • How to Facilitate This and Avoid This Problem
  • The Contract Was for Estimated Quantities to Be Ordered as Needed and the Vendor Shipped the Total Estimated Amount for the Term
    • How to Correct and Avoid This Problem
  • The Invoice Did Not Include the Deliverables or the Deliverables Were Unsatisfactory
    • How to Draft Your Agreement to Protect Your Organization's Interests
  • The Invoice Exceeded the Contract Amount
    • How to Correct and Avoid This Problem
  • The Invoice Included an Increase in Rates That Was Not Approved or Not Allowed Under a Contract
    • How to Correct and Avoid This Problem
  • The Invoice Allowed for a Discount If Payment Was Made Early
    • How to Take Advantage of This Situation Through Workflow Improvements
  • The Billing Was Supposed to Be Made in Stages - Order, Delivery and Acceptance and They Billed the Total at Once
    • How to Correct and Avoid This Problem
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on June 30, 2020.

Call 1-866-352-9540 for further credit information.

  • ISM 1.25
     
  • Participants who successfully complete this program will receive 1.25 hours of continuing education. They may be applied toward ISM CPSM, CPSD or C.P.M. recertification. ISM's consent to approve hours for this educational event is not an endorsement of this program or its content by ISM.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Kenneth M. Jones

Kenneth M. Jones

  • Procurement specialist working part time for the SUNY Center for International Development with their program in Kenya, Africa
  • Has trained many university staff on procurement rules and regulations
  • Established online ordering processes with vendors ranging from office supplies to lab chemicals and continues to provide training in his current position to procurement staff in Nairobi, Kenya
  • More than 30 years of experience working in the public and nonprofit procurement field
  • Previous purchasing experience included procuring commodities, services and construction for the departments on campus
  • Conducts regular seminars, webinars and workshops on various procurement topics
  • Past purchasing assistant for the New York State Office of Taxation and Finance
  • Can be contacted at 518-875-6854 or [email protected]
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 404592
Published 2020
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