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Executing Returns and Reverse Logistics

Handling the return of materials and products has been a weak link in an organization's cradle-to-cradle supply chain management.

Lack of focus has resulted in customer service issues, loss of rapid reshelving for viable products and materials, the growth of inventory levels due to the converging returns and newly manufactured products, space challenges, and lost savings. Now many organizations are also facing the challenge of handling the reverse flow of materials to meet recycling initiatives with minimal to no reverse logistics process in place. This information defines returns and reverse logistics and discusses the many opportunities in customer service recovery and the capture of useable products to reshelf or reuse. The topic looks at the cost factors in doing business, as usual, and the cost to implement lean, efficient, and effective management of the reverse logistics process and its importance in successful supply chains. There are many best practices available to support introducing a new process or processes or improving on existing returns methods and reverse logistics. Establishing key metrics for the initiative and reporting on improvements will have all of the decision-makers smiling. Effective management of returns and reverse logistics will take some work, but the return on investment is high.

Runtime: 92 minutes
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Returns Management and Reverse Logistics - What's It All About?

  • The As Is Map - Disjointed and Broken Down
  • Why Organizations Are Seeing the Importance of the Process
  • Introducing Supply Chain Principles Into the Returns and Reverse Logistics Process

Business Implications and Benefits

  • A Customer Service Recovery Opportunity
  • Cost Savings in the Reverse Flow
  • Steps in Reengineering the Returns and Reverse Logistics Process

Best Practices in Executing and Managing Returns and Reverse Logistics

  • Streaming Lining the Reverse Flow
  • Key Metrics to Assess the Returns Process
  • Measuring Performance for Continuous Improvement
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on March 8, 2019.

Call 1-866-352-9540 for further credit information.

  • CPIM/CFPIM/CSCP 1.0
     
  • This program may qualify for 1.0 certification maintenance points toward the CSCP, CPIM and CLTD designations through The Association for Operations Management.
     
  • ISM 1.5
     
  • Participants who successfully complete this program will receive 1.5 hours of continuing education. They may be applied toward ISM CPSM, CPSD or C.P.M. recertification. ISM's consent to approve hours for this educational event is not an endorsement of this program or its content by ISM.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Marilyn Gettinger

Marilyn Gettinger

New Directions Consulting Group

  • Owner of New Directions Consulting Group
  • Developer and presenter of programs that educate participants on how to improve supply and logistics processes
  • Has been teaching logistics including exporting and importing for Union and Middlesex County Colleges as well as for the County College of Morris for several years
  • Her global and supply chain courses have also been brought in house in organizations and has presented for several of the big freight forwarding companies located in the New Jersey area
  • Her supply chain management programs include a focus on global sourcing and logistics along with the successful management of the importing and exporting processes
  • Has spoken on capturing total landed costs in a global environment at conferences held by the Association of Supply Chain Management (APICS)
  • Conducts regular seminars and workshops on supply chain management including logistics, supply management logistics, inventory management, importing and exporting
  • Author of Supply Chain Management and Total Cost of Ownership
  • Member of APICS and Director of Education of the Institute for Supply Management-New Jersey Affiliate
  • Can be contacted at [email protected] or 908-709-0656
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 404591
Published 2019
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