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Tenant Retention Best Practices - Learn How to Keep Tenants Happy and Increase Renewals

Learn effective engagement and retention techniques to get your tenants to renew.

In today's competitive multifamily residential marketplace, why is it that some communities constantly struggle with tenant turnover, delinquencies, and dissatisfaction, while others overcome adversity and thrive? Why do some multifamily communities immediately identify weaknesses and overcome them, while others remain unwilling or unable to confront their shortcomings and create opportunities for improvement? This topic will help you to identify barriers to success in the multifamily residential marketplace to address tenant turnover and dissatisfaction while improving asset value and increase return on investment. This content will identify specific and cost-effective ideas that can be implemented in virtually any multifamily community to increase tenant satisfaction, increase renewals, and make measurable success a reality on a consistent basis.

Runtime: 88 minutes
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Is Your Multifamily Residential Community Living in the Past?

  • First Impressions Are Lasting Impressions
    • Human Connections
    • The Five Senses of Connectivity
    • Community Business Discretion
  • The Importance of Your Community's Online Presence
    • Your Website Is Your Community's Curb Appeal
    • Top Ideas for Graphics and Content
    • Online Reputation Management

Tenant Engagement and Retention

  • An Energetic Community
    • Physical: Walkable and Colorful
    • Virtual: Online Services That Are Updated and Useful
  • A Coordinated Community
    • Proud, Upbeat and Updated Branding
    • Consistent Multichannel Branding
  • Community Sophistication
    • Places to Engage and Interact
    • Opportunities for Health and Wellness Improvement
    • Consistent Attention to Detail

ROI Best Practices

  • Renovations for Rent Increases
  • Renovations for Millennial Tenant Attraction
  • The Importance of Turf, Hedges and Edges
  • Community Signage, Consistency and Branding

Mitigating Tenant Problems

  • Interactions and Communications: Attitudes and Emails
  • Solutions That Work: Three Steps for a Solution
  • Service Providers: Ambassadors for Your Community
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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on July 29, 2019.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Kevin A. Fanning

Kevin A. Fanning

Clark Hill PLC

  • Partner with the national law firm Clark Hill PLC
  • Practice focuses on all aspects of commercial, industrial, office, and retail property matters, including litigation, commercial property workouts, foreclosures and strategic use of commercial and multifamily receiverships
  • Regularly advises owners of multifamily apartment communities, particularly when non-routine legal matters arise
  • Serves as counsel to various regional shopping malls, power centers, retail plazas, office and industrial buildings, and other commercial property owners in all aspects of leasing and property management
  • Named a Michigan Super Lawyer since 2009
  • J.D. degree, University of Detroit Mercy School of Law; B.A. degree, cum laude, Western Michigan University
  • Can be contacted at 248-988-5875 or [email protected]
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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
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  • MP3 Downloads
  • Course Manuals
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  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 405921
Published 2019
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Available in Multiple Formats

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