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Getting to the Root of Root Cause Analysis

Failures are a fact of life. In every industry and occupation we are faced with failures. Failures of products, processes, systems and services abound. Some of us are tasked with fixing the processes that lead to failures. The customer wants "faster, better, cheaper" but we are delivering "slower, worse and costly." Failure can mean not meeting a customer requirement. It can relate to form, fit and function. Failure can also mean destruction, injury or death.

Where do we start looking for answers? How do we get to the real root cause so that we can provide the permanent and effective solutions that our bosses and customers expect us to come up with? How can we prevent those root causes from creating problems in the first place? This on-demand webinar starts out with an overview of root cause analysis and then drills down to approaches to and elements of root cause, before exploring a myriad of subjective and analytical tools from the root cause analysis tool box and a few real-world examples.

Learning Objectives:

  • You will be able to define categorizing causes.
  • You will be able to discuss brainstorming, consensus and nominal group technique.
  • You will be able to explain run charts and trend charts.
  • You will be able to review reporting results.

Runtime: 88 minutes
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

What Is Root Cause Analysis?

  • Root Cause Analysis in the Context of Organizations and Processes
  • Cause and Effect
  • Getting to the Real Root Causes and Solutions

Approaches to Root Cause Analysis

Basic Elements of Root Cause

  • Avoiding Hysteresis

Subjective Tools

  • Teams and Types of Teams
  • Brainstorming, Consensus and Nominal Group Technique
  • The 5 Why's
  • The 6 Thinking Hats
  • The 7 Step Approach to Systematic Problem Solving
  • The 8 Discipline Report
  • Process Flow Analysis and Observation
  • Pdca, Pdsa
  • Dmadv, Dmaic, Dmalc
  • Failure Mode and Effects Analysis
  • Fault Tree Analysis

Analytical Tools

  • Data Collection and Analysis
  • Subgrouping of Data and Partitioning of Variation
  • Trials and Iterations
  • Check Sheets and Check Lists
  • Histograms
  • Pareto Analysis
  • Flow Charts and Value Stream Mapping
  • Run Charts and Trend Charts
  • Control Charts, Variable and Attribute
  • Scatter Diagrams
  • Correlation and Regression
  • Fishbone and Ishikawa Diagram
  • Matrices and Spread Sheets
  • Process Capability
  • Sigma Level
  • Design of Experiments
  • Analytical Tests

Real World

  • Failures
  • Investigations
  • Engineering Analysis
  • Categorizing Causes
  • Validating Solutions
  • Reporting Results
  • Action Plans
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on August 14, 2013.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Thomas Bress

Exponent

Eugenia L. Kennedy

Exponent

Eugenia L. Kennedy is a senior managing engineer in the Mechanics and Materials Practice at Exponent, Inc. She received her B.S. degree from the University of Michigan and her M.S. degree from the University of Pittsburgh in mechanical engineering. Ms. Kennedy holds a certificate in safety management from the American Society of Safety Engineers as well as a safety and health specialist certificate in the construction industry from Keene State College Safety Center. She also has completed the 30-hour OSHA "Occupational Safety and Health Standards for the Construction Industry" course. Prior to working for Exponent, Ms. Kennedy worked for Westinghouse Electric Corporation in the Plant Engineering Division. She has more than 20 years of experience in the prevention and analysis of failures and in the investigation of industrial accidents. Her expertise is in the discipline of mechanical engineering, including the fields of mechanical design and the mechanical behavior of materials. Ms. Kennedy is a member of the American Society of Safety Engineers, the American Society of Mechanical Engineers, the American Society for Testing and Materials, and the National Fire Protection Association. She is based in Exponent's Natick, Massachusetts, office located near Boston. Ms. Kennedy can be reached at 508-652-8517 or [email protected]

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 392086
Published 2013
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