Lorman offers professional resources regarding COVID-19 and the 2020 Election

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MP3 Download
OnDemand Course

HIPAA and Frontline/Front Desk Health Care Employees - Lessons Learned During the Pandemic

Learn how to respond properly to patients' requests for access to all or a portion of their protected health information.

Over the past year, the coronavirus pandemic has emphasized how important it is for front desk and frontline workers to have a practical, workable understanding of how HIPAA's Privacy and Data Security standards apply. This topic will take a role-based look at some of the key activities performed by front desk health care employees and review opportunities for protecting patient privacy in routine and in pandemic circumstances. Certified privacy officer Leslie Bender, an experienced HIPAA educator, will highlight HIPAA's requirements in a practical, accessible way for the unique circumstances frontline health care workers face and the challenges the pandemic has brought to patients' 'front desk' experiences.

87 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Assuring Our Working Knowledge of HIPAA Allows Frontline Workers to Navigate Point of Registration Topics Efficiently

  • What Are the Patient's Communication Preferences About Their Protected Health Information
    • Patient Directory or Registry
    • Furnishing the Notice of Privacy Practices
    • Obtaining Direction From the Patient Regarding Which Friends and Family
    • Emergency Circumstances
    • Abuse, Neglect, Addiction, Reproductive Health or Other Unique Situations
  • The Routine Reasons to Use and Disclose Patient Information
  • Documenting Permission to Share- the HIPAA Compliant Authorization
  • When May You Share Information About a Patient With the Patient's Loved Ones, Co-Workers, or Friends

Evaluating the Significant Situations in Which Third Parties Are Asking for a Patient's Protected Health Information

  • Who Is a Patient's Legal Representative and What Information May the Personal or Legal Representative Receive
  • Business Associates Performing Services by and on Behalf of a Covered Entity
  • The Minimum Necessary Rule and Operations and Payments Activities
  • Behavioral Health Records, Psychotherapy Notes, and Addiction Treatment-Related Information
  • Public Health Officials
  • Emergency Transport, First Responders or Others Who May Be Exposed to COVID-19 When Transporting a Patient to a Hospital's Emergency Department
  • Correctional Institutions

Responding Properly to Patients' Requests for Access to All or a Portion of Their Protected Health Information

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

OnDemand Course

This course was last revised on June 15, 2021.

Call 1-866-352-9540 for further credit information.

  • AHIMA 1.5 including Information Protection: Access, Disclosure, Privacy and Security 1.5
     
  • This program has been approved for 1.5 continuing education units for use in fulfilling the continuing education requirements of the American Health Information Management Association (AHIMA). Granting prior approval from AHIMA does not constitute endorsement of the program content or its program sponsor.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Leslie Bender, CIPP/US, CCCO, CCCA, IFCCE

Leslie Bender, CIPP/US, CCCO, CCCA, IFCCE

Clark Hill PLC

  • Senior counsel at Clark Hill PLC, a multidisciplinary, international law firm that draws on our attorneys’ comprehensive industry and policy knowledge and a global network of industry advisors and subject-matter experts to provide innovative legal solutions and client-service excellence worldwide
  • An articulate corporate author and engaging trainer with more than 30 years of experience handling compliance, regulatory, transactional, and legal matters for hospitals and financial services companies
  • Recognized as a national expert on HIPAA and other information privacy and security laws, she was one of the first privacy officers internationally accredited as a Certified Information Privacy Professional
  • In addition to being an attorney and government/regulatory relations specialist, she is an experienced mediator
  • Frequent motivational speaker and compliance educator and has been honored for her contributions to the consumer financial and health care industries by several credit, collections, health care and banking associations as well as the U.S. Small Business Administration
  • J.D. degree, University of Notre Dame; undergraduate degree, Northwestern University
  • Can be contacted at [email protected]
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 408754
Published 2021
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