Learn best practices on how to stay HIPAA compliant with your front desk staff.
Receive the specific actions necessary to protect you from the most common front desk HIPAA violations - and if you don't think your office has any, think again. This information will help you ensure your front desk staff are trained to identify violations before they get you in trouble, and successfully handle even the most challenging patient complaint. HIPAA compliance makes your front desk staff more important than ever. How they handle their everyday duties and interact with your patients can not only cause you to get audited, but it can also be the source of hefty penalties and fines that you are left to pay. Accordingly, to avoid a HIPAA audit, the way your front desk has always done things may not work any longer.
More Program Information
Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Understand Routine vs. Non-Routine Disclosures and Never Violate This HIPAA Standard Again
Halt Sticky Notes From Landing You in Legal Hot Water
Dodge Discarded Patient Information Violations - Even the Smallest Piece of Paper Matters
Stop Patient HIPAA Complaints in Their Tracks With Proven Protocol
Incorporate Email Signatures That Protect Everyone in Your Office
Protect Customer Info on Your Computer Screen With Simple to Follow Policy
Modify Your Check-In Process Quickly and Inexpensively
More Program Information
Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on December 3, 2018.
Call 1-866-352-9540 for further credit information.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
More Program Information
Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty

Rhonda Granja, B.S., CMC, CMA, CPC, CMOM
Rhonda Granja Consulting
- Independent medical consultant
- Past faculty member for Practice Management Institute
- Lead instructor at The Medical Management Institute
- Speaker at the 2014 AMBA National Conference
- McVey seminar leader
- Panel speaker for The Coding Leader
- Panel speaker at Compliance World
- Exhibitor at NAMAS National Conference 2019
More Program Information
Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- Live Webinars
- OnDemand Webinars
- MP3 Downloads
- Course Manuals
- Audio Recordings*
- Executive Reports
- White Papers and Articles
- Sponsored Live Webinars
Additional benefits include:
- State Specific Credit Tracker
- Members Only Newsletter
- All-Access Pass Course Concierge
* For audio recordings you only pay shipping
Questions? Call 877-296-2169 to speak with a real person.
Access to all training products for one year
$699/year
Unlimited Lorman Training
With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!
Easy Registrations
Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.
Invest in Yourself
You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.