Show navigation

Available in:

OnDemand Course

Techniques for Navigating Challenging Conversations at Work

Difficult conversations between manager and employee are never fun.

Gain some tips to make your difficult conversations less awkward. Navigating challenging conversations at work can be career enhancing or ending and knowing the right techniques can help you step up to the challenge with confidence. So many individuals ignore or put off the conversations in the hopes that the issue will just go away. It won't. This topic will give you tools and techniques to help you achieve more effective outcomes to challenging conversations at work. This information will help you prepare for the challenging conversation through self-reflection, timing, fact finding, assumption testing and setting considerations. Once you are properly prepared, having the tools for the interpersonal empowerment will help you maintain the self-esteem of your colleague. In addition, you can create an environment for a productive outcome. Learning some emotional intelligence techniques will help enhance the conversation and, over time, your career. This topic will show effective tools and techniques to enhance your relationships at work.

Runtime: 79 minutes
Purchase Options

More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Preparation Is Critical for Success

  • Self-Reflection - Check Your Perception for Accuracy
  • Timing - Investigate the Optimal Time to Broach the Subject
  • Fact Finding - Be Sure That You Have Verified Your Facts
  • Test Assumptions - What Assumptions Do You Have and Are They Well Founded?

Craft the Message

  • Clarify - What Is the Scope of the Issue
  • Style - Adapt the Message to the Style of the Person
  • Intent - What Is Your Best Outcome
  • Facts and Feelings - Spell Out Your Observations and Feelings
  • Succinct - Be Brief for Impact
  • Anticipate - What Is Their Likely Response

Face the Challenge

  • Jump in - Have the Conversation
  • Esteem - Maintain Everyone's
  • Listen - Listen for Solutions
  • Involvement - Ask for Help With Solutions
  • Share - Your Feelings and Thoughts
  • Summarize - Summarize What You Understand

Reflect

  • What Worked and What Didn't
  • Follow-Up
Purchase Options

More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on June 29, 2016.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Purchase Options

More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Cathy Graham

Cathy Graham

Cathy Graham Coaching

  • Certified business coach, organizational development expert, and HR executive who has more than 20 years experience working with leaders and teams
  • Certified in the Hogan, Everything DiSC, Franklin-Covey, and Development Dimensions International (DDI)
  • Writes regularly on the Workplace Navigator Blog
  • Obtained the SPHR credential from the Society for Human Resource Management in 2002
  • In 2011, she obtained her Certified Compensation Professional (CCP) designation from World at Work
  • M.A. degree in human resources and organizational development, University of San Francisco; B.A. degree, Cornell University
  • Can be contacted at 919-920-2767, [email protected] or cathygrahamcoaching.wordpress.com
Purchase Options

More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 397790
Published 2016
Purchase Options

Available in Multiple Formats

Purchase this course and learn on your schedule!