Learn to be a better communicator in the workplace by listening and engaging with employees and co-workers.
In today's global and fast paced business environment, managers and leaders are continually bombarded with demanding situations requiring them to actively monitor their responses to stress in the moment. Research suggests that leaders with a skill set higher in social and emotional intelligence (SEI) competencies are more successful than their counterparts by actively implementing SEI strategies at work. Training and development interventions directed on increasing SEI appear to be effective in improving emotional competence in the workplace as well as overall work performance. You'll learn how to be more self-aware, and use SEI to your advantage when communicating in the workplace.
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Understanding SEI and How It Impacts Work Performance
- What the Research Says
- Increasing Inner Awareness of Strengths and Limitations
- Impact on Work Performance
Emotional Self-Management
- Identification of Triggers and Understanding Body Responses
- Emotional Cuing
- Characteristics of People With and Without This Competency
Implementation of Self-Management Strategies in the Workplace
- Identifying Strategies That Work for Me
- Creating a Personalized Plan of Development
- Taking Action
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on July 9, 2018.
Call 1-866-352-9540 for further credit information.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty

Donna Schmid, PhD, LCSW
True Potential Coaching and Consulting
Donna Hatch, Ph.D., LCSW
- Owner of True Potential Coaching and Consulting
- Director of talent management
- State of Idaho Social Work Examiners Clinical Board Member
- Executive coaching, team building, and management consulting
- Conducts regular seminars and workshops on numerous topics including the effectiveness of SEI in the role of personal and professional development
- Graduate level university professor
- International Coaching Federation (ICF), Association for Talent Development
- Ph.D. degree in clinical psychology; M.A. degree in clinical social work; certified social and emotional intelligence coach; advanced certified executive coach
- Can be contacted at 208-308-1779, [email protected], Twitter® [email protected]_hatch, or http://www.truepcc.com
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Why Lorman?
Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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