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Speak Up: How to Manage a Shy Employee

Gain the tools you need to improve engagement when working with people who have reserved traits.

If you encounter difficult situations when working with extremely reserved, shy employees, this topic is for you. Do you get frustrated when your reserved team members delay their responses, or do not offer their perspective at all? Do you want them to offer input and decisions in meetings, and they rarely do it? If you have these challenges, this material will arm you with the insights and techniques to break through this communication and motivation challenge. This topic will give you insight into how they see the world, how they prefer to engage with you and others, and what you can do to not only invite them into the conversation but to actively engage in it.

Runtime: 62 minutes
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

A Framework for Understanding

  • The DISC Model of Human Behavior - to Understand Differences and Drives
  • How to Better Interpret the Way They Respond to Situations
  • Likely Motivations and Perspectives of Reserved People
  • How Your Efforts to Inspire and Motivate Might Shut Them Down

Adjusting Your Communication to Connect Better

  • The Best Words, Tone, and Pace
  • Using Email, Text, and IM Messages to Create Space for Communication
  • Invite Engagement in Meetings
  • Practical Strategies to Elicit Feedback From Them

What You Can Do to Create Motivation

  • Using Pull Rather Than Push Motivation
  • Put Them in a Position to Win
  • Play to Their Strengths and Stay out of Their Blind Spots
  • What to Do It You Simply Cannot Find the Hook for Getting Them Engaged
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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on August 19, 2020.

Call 1-866-352-9540 for further credit information.

  • HR Certification Institute 1.0
     
  • This E-Learning program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

  • Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Guy Harris

Guy Harris

The Kevin Eikenberry Group

  • Master trainer and coach with The Kevin Eikenberry Group, a learning and development organization located in Indianapolis, Indiana that specializes in leadership, communication, team dynamics, and conflict resolution skills
  • Coaches, consults, and conducts regular seminars and workshops on leadership development, communication skills, team dynamics, and workplace conflict resolution
  • Wrote, From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership and The Recovering Engineer Blog; hosts the Talk Like a Leader podcast
  • M.S. and B.S. degrees in chemical engineering; qualified engineering officer (nuclear) United States Navy; master trainer in the DISC Model of Human Behavior; and workplace conflict resolution expert
  • Can be contacted at 317-387-1424 x13, [email protected] or on Twitter® @recovengineer
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 407533
Published 2020
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