Apply project management best practices to engage stakeholders and manage scope.
Projects are no longer the responsibility of only certified project managers. Supervisors, managers, team leaders, administrative professionals, and technical specialists are frequently responsible for leading projects while balancing their regular job responsibilities. Unfortunately, many projects experience delays, communication breakdowns, unclear expectations, stakeholder resistance, or changing priorities that negatively impact project outcomes. This webinar provides practical project management best practices that participants can immediately apply to projects of any size or complexity. Participants will learn how to engage stakeholders, build collaborative project teams, establish clear roles and responsibilities, communicate more effectively, and manage project scope to improve project success. Whether leading a formal project or coordinating a departmental initiative, attendees will leave with practical tools and proven techniques that can help reduce project risk, improve collaboration, and increase the likelihood of delivering successful results.
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Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Why Projects Fail and the Foundation for Project Success
- Common Reasons Projects Fail as Identified by the Project Management Institute (PMI)
- Overview of the 12 Governing Principles of Project Management
- How the Governing Principles Serve as the Foundation for Project Management Best Practices
Best Practice #1 - Engage the Right Stakeholders
- Identify Project Stakeholders and Understand Their Roles
- Define Stakeholder Needs, Expectations, and Levels of Influence
- Develop Strategies for Managing Stakeholder Engagement Throughout the Project Lifecycle
Best Practice #2 - Build a Collaborative Project Team
- Establish Clear Project Roles and Responsibilities
- Use a Raci Matrix to Improve Accountability and Collaboration
- Reinforce Project Responsibilities to Improve Team Performance
Best Practice #3 - Communicate With Purpose
- Identify the Essential Components of a Project Communication Plan
- Develop Communication Strategies That Keep Stakeholders Informed and Engaged
- Apply Communication Techniques That Improve Collaboration and Reduce Misunderstandings
Best Practice #4 - Define and Manage Project Scope
- Develop an Effective Project Scope Statement
- Obtain Sponsor and Stakeholder Approval of Project Scope
- Manage Project Changes Through a Practical Change Request Process to Reduce Scope Creep
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Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on September 15, 2026.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services/Noggin Guru believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
MP3 Download
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Cheryl Grazier, M.S.I.D., M.P.A.
Cheryl Grazier Training and Consulting, LLC
- Founder and Principal, Cheryl Grazier Training and Consulting LLC, providing customized leadership, management, communication, customer service, and professional development programs for public, private, and nonprofit organizations.
- More than 20 years of experience designing and facilitating leadership development, project-based learning, and organizational improvement programs across government, corporate, and nonprofit environments.
- Extensive experience working with federal, state, and national organizations including the U.S. Navy, Transportation Security Administration (TSA), U.S. Army, General Services Administration (GSA), Centers for Disease Control and Prevention (CDC), and numerous state agencies.
- Frequent speaker and instructor for organizations nationwide, delivering practical training programs in leadership, communication, supervision, project management, customer service, emotional intelligence, and professional development.
- Holds a Master of Science in Instructional Design and a Master of Public Administration; certified in DISC, Myers-Briggs Type Indicator (MBTI), conflict management, and negotiation.
- President of the Missouri 10-33 Benevolent Fund, a statewide 501(c)(3) organization providing immediate financial assistance to the families of Missouri public servants who lose their lives in the line of duty.
- Contact: [email protected] | 573-353-1315
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