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Preparing Before Sharing Bad News With Employees and Other Stakeholders

No one likes to be the bearer of bad news; understand how to deliver bad news sensitively and effectively.

After this topic you will be able to explain and communicate bad news to employees in an effective manner. You will be able to identify how the decision was made and the processes used as well as describe the effort that goes into making these decisions. One of the most difficult and important challenges an organization will ever face is communicating bad news to its employees and stakeholders. Several considerations must be in place when developing and conducting a campaign geared at sharing bad news. This topic will help those in leadership positions by providing tools and solutions making the process of communicating bad news a lot more seamless.

Runtime: 56 minutes
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Explaining the News in a Clear and Concise Manner

  • How to Avoid Using Jargon, Hiding the Message, Sugarcoating, Minimizing or Downplaying the News
  • How to Avoid Making Promises About Future Developments That May Not Come to Fruition
  • How to Add Honest Perspective to the Situation

Explaining Why This Particular Action Is Being Taken

  • How to Explain the Logic Behind the Action Being Taken
  • How to Explain What Was Being Done Wrong That Led to the Decision
  • How to Explain the Solution to the Problem Based on the Action Taken

Delivering the Message in a Timely Manner

  • How the Organization Will Communicate the News to Its Employees and Who Is Told First
  • How to Avoid Reactive Communication
  • How to Make Sure Employees Have Enough Time to React Properly to the News
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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on September 7, 2016.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Uwayne Turnbull

Uwayne Turnbull

Turnbull Group Inc

  • President and CEO of Turnbull Group Inc
  • Practice emphasizes all aspects of leadership, management and professional development
  • Conducts regular seminars on leadership and management, and customer service training
  • Keynote speaker for The Ramblings Club’s Annual Scholarship Dinner (2014 to 2016)
  • Attended Fordham University and Devry College
  • Can be contacted at 646-470-8194 or [email protected]
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
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  • White Papers and Articles
  • Sponsored Live Webinars

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* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 397630
Published 2016
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