Lorman offers professional resources regarding COVID-19 and the 2020 Elections

Show navigation

Live Webinar

90-minute live streaming program
  • January 19
  • 1:00 - 2:30 pm EST

Office Management Through Communication

January 19

Learn how to keep harmony, promote ideas, soothe tensions, and empower your team.

Are your meetings feeling more and more like bailing out a sinking canoe? Do you feel like your instructions and feedback are falling on deaf ears? If you are spending most of your time fixing communication misunderstandings and mitigating arguments, you have a leadership communication problem. Many leaders strive to keep harmony in their team but miss out on opportunities to promote ideas; soothe tensions; and empower their teams to speak up, take responsibility, and take action. This topic will give you the tools you need to achieve all three.

Purchase Options

More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Why Is Communication so Important?
  • How Communication Can Save Your Sanity and Your Team
  • Recognizing When Communication Has Actually Taken Place
  • Catering to Different Communication Styles
Encouraging Communication
  • Closing the Open Door Policy
  • The Importance of GSD Mode
  • How to Use the Cupcake Revolution to Reduce Fear of Speaking up
Keeping Meetings on Topic
  • Signposting
  • Bridging
  • Dealing With Naysayers and Divas
Delivering Difficult Information
  • When and How to Deliver Tough News
  • How to Gain Buy-in for a Solution
  • Learning From Pre-and Post-Mortems
Giving Effective Feedback
  • When to Provide Feedback
  • How to Be Honest and Still Respectful
  • Encouraging Change
Purchase Options

More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

Live Webinar Registration

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP (Pending)
     
  • This course has been submitted for approval to the International Association of Administrative professionals for recertification point(s).
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Who should attend?

This live webinar is designed for supervisors, team leaders, business owners and managers, presidents, vice presidents, and administrative professionals.

Purchase Options

More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Melanie Hope

Melanie Hope

Hope Speaking LLC

  • Owner/Operator of StormKatt Productions LLC (writing/editing) and Hope Speaking (training/speaking)
  • More than 20 years of experience in the corporate world in leadership and development
  • Contracted with both private and public enterprises delivering live workshops throughout the world
  • Written multiple books about leadership, communication, and writing
  • Distinguished (highest) Toastmaster status; semi-finalist in the 2012 World Championship of Public Speaking
  • Co-host of podcast and video channel CounterCultureWISE
  • Professional editor and writer for multiple clients, including NPR
  • B.A. degree in communications, University of Washington
  • Can be contacted at [email protected], HopeSpeaking.com, Twitter® @hopespeaking, Facebook® facebook.com/hopespeakingllc, YouTube® youtube.com/hopespeaking, Pinterest® pinterest.com/hopespeaking, and LinkedIn® linkedin.com/in/hopespeaking
Purchase Options

More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 408233
Published 2021
Purchase Options

Register today before this event fills.