Live Webinar

60-minute live streaming program
  • September 22
  • 1:00 - 2:00 pm EST

Also available as:

OnDemand Course

Managing Negative Chatter in the Workplace

September 22

Take steps to combat the negative communication that is robbing your organization of productivity and positive energy.

Negativity is seemingly unavoidable in the workplace. Whether you work at a small or large company, it is present and can contribute greatly to the creation of a toxic work environment that adversely impacts employee performance as well as mental and emotional health. In this presentation, we will get to the source of negativity, learn how to handle it, prevent it, and work through it. Both manager roles and how managers can help employees experiencing negativity will be explored to provide a holistic lens into this common issue. Get ready to stop negativity in its tracks!

Learning Objectives

  • You will be able to define workplace negativity.
  • You will be able to describe the causes of negative chatter.
  • You will be able to explain the difference between empathy and solutions.
  • You will be able to identify ways for managers and employees to handle negativity in conversation.

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Why Negative Chatter Exists
  • Definition
  • Why It Happens
  • When It Occurs
  • Effects of
Workplace Culture
  • Personalities
  • Inclusivity
  • Common Causes of Negative Chatter
Management Sets the Mood
  • Leadership Styles
  • Fairness
  • Tolerating vs. Allowing
Prevention Through Communication
  • Empathetic Response/Listening
  • Positivity vs. Toxic Positivity
  • How to Isolate Negativity in Conversation
Ongoing Solutions for Managers
  • Feedback and Action Not Reaction
  • Resources
  • Reflection
  • Maintanence
Ongoing Solutions for Employees
  • Tips
Case Studies/Closing
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

Live Webinar Registration

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • HR Certification Institute 1.0
     
  • This program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

OnDemand Course

This course was last revised on September 4, 2019.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Who should attend?

This live webinar is designed for supervisors, team leaders, business owners and managers, presidents, vice president, human resource professionals, and administrative professionals.

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More Program Information

Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Amy Nolan

Amy Nolan

Life Design by Amy

  • Board certified Life & Executive Coach as well as Licensed Psychotherapist
  • Her practice primarily helps busy professionals with an emphasis on work-life balance and self-care
  • She has provided over 200 presentations and trainings to various organizations and sold her previous mental health practice to a corporate entity
  • She has been featured on the NY Post, as well as other magazines and online blogs
  • She is a public speaker of her own company, trainer of the Center for Credentialing & Education, writes curriculum for Rutgers University, and has written curriculum/content for the Institute for Integrative Nutrition
  • Amy holds a Education Specialist degree in Organizational Management as well a Masters degree in Counseling Psychology
  • Amy can be reached through her website at www.lifedesignbyamy.com, by e-mail at [email protected] or can be followed on Instagram @lifecoachamy
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Add to Wishlist

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

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Additional benefits include:

  • State Specific Credit Tracker
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Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 410057
Published 2019, 2022
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