Take steps to combat the negative communication that is robbing your organization of productivity and positive energy.
Negativity has become an accepted/tolerated attitude in American businesses today. The negativity is costing companies, large, small, and every size in-between, money. The loss of revenue is due to decreased productivity, lost customers, stress, miscommunication and fear. Often it doesn't get addressed by business managers, supervisors or owners until the problem is affecting the company's bottom line and its existence. This timely topic helps the people responsible for managing employees, their activities and the company productivity understand how to deal with the negative actions without creating more negativity. Understand how to retain those employees, strengthen their skills, and acknowledge their positive value to the company and ultimately the company's bottom line.
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Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Who, What, When and Why It Exists
- Who Is Doing It?
- What Does It Look, Sound, Feel Like?
- When Is It Happening?
- Why Is It Happening?
Changing Your Focus Changes Others' Focus
- Ignoring It - Placing Blame for It
- Taking Action vs. Reaction
- Stopping the Negativity Now
Plan of Action
- Why?
- What?
- Where?
- When?
- Who?
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Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on September 4, 2019.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- HR Certification Institute 1.0
- This E-Learning program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
SHRM 1.0
- Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
- Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Donna Baylor
TRANSITION Seminars, Inc.
- Owner of TRANSITION Seminars, Inc.
- Specialties include real-world workshops, seminars and coaching programs that create results in real-world situations
- More than 25 years of experience in national and international corporate training
- Member of local Chamber of Commerce, U.S. Chamber of Commerce, and ABWA – the American Business Woman’s Association
- Written 4 books and is a mastery hypnotist
- Frequent speaker having presented on more than 45 different topics including a 90-minute PLAY IT SAFE - Personal Safety & Crime Prevention workshop
- Has been a Lorman speaker since 2010
- More than 10 years working with the Department of Labor training men and women leaving the military how to manage stress, improve their job-hunting skills, as well as assertive communication skills
- Pancreatic cancer survivor
- Certified hypnosis instructor/hypnotherapist
- Can be contacted at 888-428-0686 or [email protected]
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Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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