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60-minute live streaming program
  • July 14
  • 1:00 - 2:00 pm EST

Manager’s Guide to Handling Emotional Employees

July 14

Learn elements of emotional intelligence that will help you deal with strong emotions in others and in yourself.

Feelings and emotions are normal. Even in the workplace, the expressing of emotions by employees should not be discouraged. Expressing emotions become a problem when employees express strong emotions that become disruptive to the workplace. In this topic, you will learn that emotional employees can be handled successfully through a number of different techniques, including active listening, empathy, the use of questions, coaching, and reframing inflammatory comments. The material will cover how to recognize employees that may be experiencing mental health issues and how to refer them to resources that may be able to help them deal with their strong emotions. Finally, you will learn how to identify and handle potential threats of violence from employees and some potential interventions managers can use to prevent emotional employees from becoming violent.

Learning Objectives

  • You will be able to identify the elements of emotional intelligence that will help you deal with strong emotions in others and yourself.
  • You will be able to recognize the causes of strong emotions in employees, including those that involve mental health issues.
  • You will be able to discuss how to communicate with employees that have strong emotions by active listening, paraphrasing, the use of questions, and reframing conversations.
  • You will be able to identify possible threats of violence from emotional employees and possible responses.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Emotions in the Workplace
  • Handling Employee Emotions
    • Emotions Are Normal
    • Giving Voice to Employees
    • Active Listening
  • Emotional Intelligence
    • Elements of Emotional Intelligence
    • Identifying Your Own Emotions
    • Identifying the Feelings of Employees
    • Developing Empathy
    • The Issue of Self-Control/Self-Regulation
The Emotional Employee
  • Causes of Strong Emotions
    • The Impact of Stress
    • A Biological Explanation for Strong Emotions
    • Hormonal Imbalances
    • Lack of Sleep
    • Poor Diet
  • Mental Health Issues
    • Mental Disorders
    • Depression
    • Mood Disorder
    • Personality Disorder
    • Identifying Employee Mental Health Issues
    • Use of an Employee Assistance Program (EAP)
    • Be Aware of Protections Afforded by the Americans With Disabilities Act (ADA)
Dealing With the Emotional Employee
  • Communicating With the Emotional Employee
    • Paraphrase the Employee's Comments
    • Asking Questions
    • Listen More Than Speak
    • Reframe Inflammatory/Emotional Comments
  • Other Manager Interventions
    • Coaching the Emotional Employee
    • Having an Accountability Conversation
    • Assessing Potential Mental Health Issues of Employee
    • Refer Employee to Human Resources for Assistance
    • Discipline
Dealing With the Threat of Employee Violence
  • Assessing the Threat of Employee Violence
    • Warning Signs of Violence
    • Substance Abuse
    • Mood Swings
    • Behavior Making Other Employees Uncomfortable
    • Aggressive Behavior
  • Response to the Threat of Employee Violence
    • Use of a Threat Assessment Team
    • Identifying a Suicidal Employee
    • Create a Supportive Environment
    • Provide Communication and Empathy Training
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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

Live Webinar Registration

  • HR Certification Institute 1.0
     
  • This program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Who should attend?

This live webinar is designed for supervisors, team leaders, managers, and human resource managers.

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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Bob Churilla

Bob Churilla

Conflict Resolution Professionals Group

  • Partner and co-founder of Conflict Resolution Professionals Group (CRPG), a conflict resolution and consensus building consulting firm that specializes in helping organizations to resolve conflict and build consensus through mediation, facilitation, training, coaching, consulting and team building
  • Some of his clients include the Equal Employment Opportunity Commission (EEOC), Transportation Security Administration (TSA), Unity Worldwide Ministries, Ohio Historical Society and the Michigan Department of Environmental Quality (DEQ)
  • Also a visiting professor at DeVry University and teaches classes on leadership, negotiation, workplace conflict and managing organizational change in the school’s graduate programs
  • Has served as the programming chair for both the International Coach Federation - Cleveland, Ohio Chapter and the Organizational Development Connection, Cleveland Chapter
  • Published the article “Coping and Planning for Uncertainties in the Development of Exceptions to the Employment-at-Will Doctrine” in the Cleveland State Law Review, 1989
  • Ph.D. degree in conflict resolution and analysis; J.D. degree
  • Can be contacted at 440-725-8723 or [email protected]
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 408872
Published 2021
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