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Manager’s Guide to Handling Emotional Employees

Learn elements of emotional intelligence that will help you deal with strong emotions in others and in yourself.

Feelings and emotions are normal. Even in the workplace, the expressing of emotions by employees should not be discouraged. Expressing emotions become a problem when employees express strong emotions that become disruptive to the workplace. In this topic, you will learn that emotional employees can be handled successfully through a number of different techniques, including active listening, empathy, the use of questions, coaching, and reframing inflammatory comments. The material will cover how to recognize employees that may be experiencing mental health issues and how to refer them to resources that may be able to help them deal with their strong emotions. Finally, you will learn how to identify and handle potential threats of violence from employees and some potential interventions managers can use to prevent emotional employees from becoming violent.

61 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Emotions in the Workplace

  • Handling Employee Emotions
    • Emotions Are Normal
    • Giving Voice to Employees
    • Active Listening
  • Emotional Intelligence
    • Elements of Emotional Intelligence
    • Identifying Your Own Emotions
    • Identifying the Feelings of Employees
    • Developing Empathy
    • The Issue of SelfControl/SelfRegulation

The Emotional Employee

  • Causes of Strong Emotions
    • The Impact of Stress
    • A Biological Explanation for Strong Emotions
    • Hormonal Imbalances
    • Lack of Sleep
    • Poor Diet
  • Mental Health Issues
    • Mental Disorders
    • Depression
    • Mood Disorder
    • Personality Disorder
    • Identifying Employee Mental Health Issues
    • Use of an Employee Assistance Program (EAP)
    • Be Aware of Protections Afforded by the Americans With Disabilities Act (ADA)

Dealing With the Emotional Employee

  • Communicating With the Emotional Employee
    • Paraphrase the Employee's Comments
    • Asking Questions
    • Listen More Than Speak
    • Reframe Inflammatory/Emotional Comments
  • Other Manager Interventions
    • Coaching the Emotional Employee
    • Having an Accountability Conversation
    • Assessing Potential Mental Health Issues of Employee
    • Refer Employee to Human Resources for Assistance
    • Discipline

Dealing With the Threat of Employee Violence

  • Assessing the Threat of Employee Violence
    • Warning Signs of Violence
    • Substance Abuse
    • Mood Swings
    • Behavior Making Other Employees Uncomfortable
    • Aggressive Behavior
  • Response to the Threat of Employee Violence
    • Use of a Threat Assessment Team
    • Identifying a Suicidal Employee
    • Create a Supportive Environment
    • Provide Communication and Empathy Training
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on July 14, 2021.

Call 1-866-352-9540 for further credit information.

  • HR Certification Institute 1.0
     
  • This E-Learning program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

  • Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Bob Churilla

Bob Churilla

Conflict Resolution Professionals Group

  • Partner and co-founder of Conflict Resolution Professionals Group (CRPG), a conflict resolution and consensus building consulting firm that specializes in helping organizations to resolve conflict and build consensus through mediation, facilitation, training, coaching, consulting, and team building
  • Some of his clients include the Equal Employment Opportunity Commission (EEOC), Transportation Security Administration (TSA), Unity Worldwide Ministries, Ohio Historical Society, and the Michigan Department of Environmental Quality (DEQ)
  • Also, a visiting professor at DeVry University and teaches classes on leadership, negotiation, workplace conflict and managing organizational change in the school’s graduate programs
  • Has served as the programming chair for both the International Coach Federation - Cleveland, Ohio Chapter and the Organizational Development Connection, Cleveland Chapter
  • Published the article “Coping and Planning for Uncertainties in the Development of Exceptions to the Employment-at-Will Doctrine” in the Cleveland State Law Review, 1989
  • Ph.D. degree in conflict resolution and analysis; J.D. degree
  • Can be contacted at 440-725-8723 or [email protected]
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 408872
Published 2021
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