Learn to manage your emotional state and effectively support your team's reactions to create a calm, productive work environment.
Working with others, and especially managing them, means dealing with their emotional states, and the resulting behavior, as well as their work expertise. This course will help you to stay calm and not be triggered or overwhelmed by your workers' emotional reactions, and also to help them understand and manage their own reactions, to themselves and to each other. Here you can learn to manage your own mental state, even in the face of emotional triggers, and you can also learn techniques and information that will help you calm upset employees and deal with them effectively, and also create a work environment that keeps the emotional levels calm and rational.
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Why Lorman?
Over 38 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Introduction
Handling Emotional Employees: An Overview
- Understanding Emotional Employees and Triggers
- Manager's Own Emotional Reactions
- Skills Needed to Handle Emotional Employees
Manager's Guide to Handling Emotional Employees
- How Emotional Employees Are Triggered
- Managing Emotions Without Becoming Triggered
- Understanding You Own Triggers
- Five Emotional Awareness Skills: Self-Awareness, Self-Regulation, Motivation, Empathy and Social Skills
- Using Your Skills in Response to Employees
- Understanding and Managing Workplace Dynamics
Mitigating Emotional Triggers in the Workplace
- Good Boss, Bad Boss: Motivation and How to Create It
- Providing Opportunities for Healthy Release and Reset
- Triggers and Glimmers
- Teaching Non-Confrontational Sharing
- Creating a Supportive Environment
Setting up for Success
- Management and Bureaucracy Issues
- Creating Support
- Saying No
- Recognizing Accomplishments
Problems of Unmanaged Emotional Interactions in the Workplace
- Hostile Environment
- Stress Issue and Loss of Productivity
- Employee Turnover
Developing the Non-Toxic Workplace
- Informal Support Groups
- Personal Support
- Creating Meaning
- Handouts
Conclusion
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Why Lorman?
Over 38 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on April 28, 2025.
Call 1-866-352-9540 for further credit information.
- ASA 1.0
- This program may qualify for 1.0 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]. Please retain proof of attendance in the event your CE record is audited.
HR Certification Institute 1.0
- This E-Learning program has been pre-approved for 1.0 (General) recertification credit hours toward aPHR®, aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM), and SPHRi(TM) recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
SHRM 1.0
- Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
- Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
MP3 Download
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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More Program Information
Why Lorman?
Over 38 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Tina B. Tessina, Ph.D, L.M.F.T
Tina Tessina, Ph.D, L.M.F.T.
Dr. Tina B. Tessina, Ph.D, L.M.F.T
- Therapist in private practice since 1978
- Works with individuals and families in a therapeutic setting, as well as with individuals who need to know how to work with families
- Trained prospective foster parents for county licensing
- Author of numerous articles, as well as 15 books published in 17 languages, including It Ends with You: Grow Up and Out of Dysfunction and 52 Weeks to Better Mental Health
- Member of the American Society of Journalists and Authors and the California Association of Marriage, Family Therapists
- Ph.D. Degree in counseling psychology, Pacific Western University; M.A. Degree in counseling psychology; B.A. Degree in sociology, Lindenwood University
- Can be contacted at [email protected], http://www.tinatessina.com, or 562-438-8077
Add to Wishlist
More Program Information
Why Lorman?
Over 38 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- OnDemand Courses
- Live Webinars
- MP3 Downloads
- Course Manuals
- Executive Reports
- White Papers and Articles
Additional benefits include:
- State Specific Credit Tracker
- All-Access Pass Course Concierge
Questions? Call 877-296-2169 to speak with a real person.
Access to all training products for one year
$699/year
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