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Management Basics: Indispensable Everyday Skills

Understand the essential skills of a good leader and learn to empower and inspire employees.

Managers, especially those who are new or inexperienced, often overlook certain key intangible qualities such as a genuine caring for people, integrity and communication skills. Executives who elevate strong individual contributors into management or leadership, often do the same. The lack of these qualities often lead to unnecessary workplace conflict, turnover and lowered productivity. This topic will help new managers, as well as the persons responsible for moving people into management, be aware of five key soft skills or people skills that are critical to successful leadership. They will understand what the qualities are, how they relate to the workplace and the consequences when they are lacking. This material will describe key behaviors that demonstrate such qualities and how they are all related to the development and maintenance of trust. Ensuring the leaders demonstrate these qualities regularly and that those who are elevated into leadership positions can also demonstrate them will help avoid the turnover, lower levels of engagement and lost productivity which can often cost businesses tens of thousands of dollars.

62 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

First Key Essential Is Judgement/Integrity

  • Importance of Integrity and What It Really Is
  • How Integrity and Judgement Are Interconnected
  • Specific Examples of Why They Both Matter and How the Lack Can Undermine a Department and Business
  • How Integrity and Judgement Can Create Trust and a Lack Can Destroy Trust

A Genuine Caring for People

  • What It Really Means to Be Supportive
  • Caring Enough to Have Tough Conversations
  • The Relationship Between Caring and Trust

Listening Skills

  • What Listening Is and Isn't
  • Importance of Listening
  • Listening Acronym
  • Listening to Build Trust

Communication Skills

  • The Four Cs of Delivering a Message
  • Over Communicating vs. Under Communicating
  • Consequences of Poor Communications or a Lack of Communications
  • An Ability to Persuade and Influence Through Communications and Trust

Drive/Work Ethic

  • Ability to Formulate Goals for Self and Help Others
  • Willingness to Invest Time and Effort in Attainment of Goals for Self, and Others
  • An Ability to Sustain Trust Through Demonstrated Efforts and Actions
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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on August 20, 2021.

Call 1-866-352-9540 for further credit information.

  • HR Certification Institute 1.0
     
  • This E-Learning program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

  • Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Michael Cox

Michael Cox

Michael Cox Management and Sales Training

  • Owner and President of Michael Cox Management and Sales Training
  • Has facilitated hundreds of highly acclaimed courses and seminars and webinars over the last 11 years, all with very positive reviews
  • Spent 29 years with Pfizer Pharmaceuticals, prior to starting his business, and earned numerous awards for leadership and performance
  • Noted throughout his career for developing people into management and upper management positions
  • Certified in DISC and situational leadership training
  • M.B.A. degree, Haub School of Business, St. Joseph’s University
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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  • Executive Reports
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  • State Specific Credit Tracker
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Product ID: 408941
Published 2021
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