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Live Webinar

60-minute live streaming program
  • August 11
  • 1:00 - 2:00 pm EST

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OnDemand Course

Management Basics: Indispensable Everyday Skills

August 11

Understand the essential skills of a good leader and learn to empower and inspire employees.

Managers, especially those who are new or inexperienced, often overlook certain key intangible qualities such as a genuine caring for people, integrity and communication skills. Executives who elevate strong individual contributors into management or leadership, often do the same. The lack of these qualities often lead to unnecessary workplace conflict, turnover and lowered productivity. This topic will help new managers, as well as the persons responsible for moving people into management, be aware of five key soft skills or people skills that are critical to successful leadership. They will understand what the qualities are, how they relate to the workplace and the consequences when they are lacking. This material will describe key behaviors that demonstrate such qualities and how they are all related to the development and maintenance of trust. Ensuring the leaders demonstrate these qualities regularly and that those who are elevated into leadership positions can also demonstrate them will help avoid the turnover, lower levels of engagement and lost productivity which can often cost businesses tens of thousands of dollars.

Learning Objectives

  • You will be able to describe five essential characteristics critical for managerial success.
  • You will be able to discuss why each of those qualities are critical for success and the process of building and keeping trust.
  • You will be able to explain how the lack of such qualities can lead to discord, turnover, and business failures.
  • You will be able to identify key behaviors that exemplify each of the five intangibles essential qualities.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

First Key Essential Is Judgement/Integrity
  • Importance of Integrity and What It Really Is
  • How Integrity and Judgement Are Interconnected
  • Specific Examples of Why They Both Matter and How the Lack Can Undermine a Department and Business
  • How Integrity and Judgement Can Create Trust and a Lack Can Destroy Trust
A Genuine Caring for People
  • What It Really Means to Be "Supportive"
  • Caring Enough to Have Tough Conversations.
  • The Relationship Between Caring and Trust
Listening Skills
  • What Listening Is and Isn't
  • Importance of Listening
  • Listening Acronym
  • Listening to Build Trust
Communication Skills
  • The Four C's of Delivering a Message.
  • Over Communicating vs. Under Communicating.
  • Consequences of Poor Communications or a Lack of Communications
  • An Ability to Persuade and Influence Through Communications and Trust
Drive/Work Ethic
  • Ability to Formulate Goals for Self and Help Others
  • Willingness to Invest Time and Effort in Attainment of Goals for Self, and Others
  • An Ability to Sustain Trust Through Demonstrated Efforts and Actions
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on August 9, 2018.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Live Webinar Registration

  • HR Certification Institute 1.0
     
  • This program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Who should attend?

This live webinar is designed for supervisors, team leaders, managers, and human resource professionals.

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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Michael Cox

Michael Cox

Michael Cox Management and Sales Training

  • Owner and President of Michael Cox Management and Sales Training
  • Has facilitated hundreds of highly acclaimed courses and seminars and webinars over the last 11 years, all with very positive reviews
  • Spent 29 years with Pfizer Pharmaceuticals, prior to starting his business, and earned numerous awards for leadership and performance
  • Noted throughout his career for developing people into management and upper management positions
  • Certified in DISC and situational leadership training
  • M.B.A. degree, Haub School of Business, St. Joseph’s University
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
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  • MP3 Downloads
  • Course Manuals
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  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 408941
Published 2018, 2021
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