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Live Webinar

90-minute live streaming program
  • September 25
  • 1:00 - 2:30 pm EST

Developing Active Listening in Order to Avoid Conflict

September 25

Explore how to become a better listener and avoid being misunderstood by others.

To help others succeed you must become good at listening. Listening is more than simply hearing what someone has to say. You also need to be thinking how you can help the other person achieve the best results by carefully considering their words and asking thoughtful questions. I hear what you’re saying. We all can be adept at hearing without listening. Experts tell us that 42% to 57% of our time communicating is spent listening. With all the technology and distractions, we still need to listen to be able to communicate effectively. There are challenges to listening such as assumptions and our own barriers to listening. Working remotely, we cannot always see the nonverbal communication and body language, also it is harder to interpret the emotions the other person has. In this topic, we’ll discover your preferred listening style and the listening styles of others. When you can self-identify and understand different listening styles, you can become a better listener. Learn how to adapt your style to the speaker.

Learning Objectives

  • You will be able to define what active listening is and what it isn’t.
  • You will be able to recognize how biases and assumptions can hurt your listening ability.
  • You will be able to discuss the three phases of active listening.
  • You will be able to review the six steps to active listening.

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Active Listening - What It Is and What It Is Not
  • Definition - Hearing Versus Listening - Passive Versus Active
  • Why It Is Important to Listen
  • What Makes It so Challenging
  • Biases and Assumptions Could Hurt Your Listening Ability - How to Address Each
Three Phases of Active Listening
  • Comprehending
  • Retention
  • Information
  • Responding
Actions to Encourage Active Listening
  • Six Step to Active Listening
  • How to Listen Between the Lines of What Is Being Said by Focusing on Voice/Tone/Pitch/Volume
  • Questioning and Paraphrasing Techniques to Help You to Understand What Someone Is Saying
  • What Role Does Empathy Play in Becoming a Better Listener
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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

Live Webinar Registration

  • ASA 1.5
     
  • This program qualifies for 1.5 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]
     
  • HR Certification Institute 1.5
     
  • This program has been approved for 1.5 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.5
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.5 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Who should attend?

This live webinar is designed for supervisors, team leaders, business owners and managers, presidents, vice presidents, human resource managers, and others with management responsibilities.

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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Audrey Halpern

Audrey Halpern

ARH Employee Training

  • President of ARH Employee Training
  • More than 20 years of training facilitation/learning and development career, developing custom soft skills employee programs, onboarding and Train the Trainer experience
  • Adjunct professor at Hofstra University and has developed customized programs for numerous colleges and universities
  • Corporate trainer for Fortune 500 companies across the country
  • Partners with business coaches, HR leaders and other business leaders to facilitate corporate and institutional training events
  • Member of several professional organizations and has received numerous certifications
  • Writes weekly articles on LinkedIn® Pulse that have garnered much recognition and an international following
  • Can be contacted at [email protected]; http://www.linkedin.com/in/audreyhtraining138/; [email protected]; www.arhemployeetraining.com/; www.facebook.com/ARH-Employee-Skills-
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 407983
Published 2020
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