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Key Behaviors in Managing with Empathy

Explore your personal communication style and learn how to build empathy into your professional identity as a manager.

Many individuals in professional settings are starting to reject the idea of the cold, professional environment. Dubbed 'The Great Resignation,' more and more employees are searching for a career that gives them purpose and provides growth and empathetic regard to work-life balance. This presentation will give you an opportunity to learn how managing with empathy can help you build relationships, retain talent, and create a positive working environment. We will discuss how to navigate difficult conversations individually and in groups. We will explore your communication style and learn how to build empathy into your professional identity as a manager. Learning to communicate is critical for our time as more employees are burnt out and expected to do more with less.

59 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Empathy

  • Definition
  • What It Is Not
  • Self-Awareness of as a Manager

Communication Styles

  • Aggressive Behaviors
  • Passive-Aggressive Behaviors
  • Assertive Behaviors
  • Leadership Style

Empathetic Listening

  • Listening to
  • Listening for
  • Listening With

Managing With Empathy

  • Individual Conversation
  • In Groups/Meetings
  • Communicating Needs

Mindful Practice

  • Difficult Conversations
  • Communicating Needs of Others
  • Monitoring Self-Reactions
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on October 19, 2022.

Call 1-866-352-9540 for further credit information.

  • ASA 0.75
     
  • This program qualifies for 0.75 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected] Please retain proof of attendance in the event your CE record is audited.
     
  • HR Certification Institute 1.0
     
  • This E-Learning program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 0.75
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 0.75 PDC(s) for the SHRM-CP or SHRM-SCP.
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

  • Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Amy Nolan

Amy Nolan

Life Design by Amy

  • Board certified Life & Executive Coach as well as Licensed Psychotherapist
  • Her practice primarily helps busy professionals with an emphasis on work-life balance and self-care
  • She has provided over 200 presentations and trainings to various organizations and sold her previous mental health practice to a corporate entity
  • She has been featured on the NY Post, as well as other magazines and online blogs
  • She is a public speaker of her own company, trainer of the Center for Credentialing & Education, writes curriculum for Rutgers University, and has written curriculum/content for the Institute for Integrative Nutrition
  • Amy holds a Education Specialist degree in Organizational Management as well a Masters degree in Counseling Psychology
  • Amy can be reached through her website at www.lifedesignbyamy.com, by e-mail at [email protected] or can be followed on Instagram @lifecoachamy
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 410111
Published 2022
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