Live Webinar

65-minute live streaming program
  • October 19
  • 1:00 - 2:05 pm EST

Key Behaviors in Managing with Empathy

October 19

Explore your personal communication style and learn how to build empathy into your professional identity as a manager.

Many individuals in professional settings are starting to reject the idea of the cold, professional environment. Dubbed ‘The Great Resignation,’ more and more employees are searching for a career that gives them purpose and provides growth and empathetic regard to work-life balance. This presentation will give you an opportunity to learn how managing with empathy can help you build relationships, retain talent, and create a positive working environment. We will discuss how to navigate difficult conversations individually and in groups.

We will explore your communication style and learn how to build empathy into your professional identity as a manager. Learning to communicate is critical for our time as more employees are burnt out and expected to do more with less.

Learning Objectives

  • You will be able to describe the types of empathetic listening.
  • You will be able to explain the difference between empathy and sympathy.
  • You will be able to identify use of empathy in conversation and behaviors.
  • You will be able to review how empathy makes a difference in increasing productivity and managing a positive work environment.

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Empathy
  • Definition
  • What It Is Not
  • Self-Awareness of as a Manager
Communication Styles
  • Aggressive Behaviors
  • Passive-Aggressive Behaviors
  • Assertive Behaviors
  • Leadership Style
Empathetic Listening
  • Listening to
  • Listening for
  • Listening With
Managing With Empathy
  • Individual Conversation
  • In Groups/Meetings
  • Communicating Needs
Mindful Practice
  • Difficult Conversations
  • Communicating Needs of Others
  • Monitoring Self-Reactions
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

Live Webinar Registration

  • ASA 1.0
     
  • This program qualifies for 1.0 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected] Please retain proof of attendance in the event your CE record is audited.
     
  • HR Certification Institute 1.0
     
  • This program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Who should attend?

This live webinar is designed for human resource managers, supervisors, team leaders, business owners and managers, presidents, vice presidents, and payroll professionals.

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Amy Nolan

Amy Nolan

Life Design by Amy

  • Board certified Life & Executive Coach as well as Licensed Psychotherapist
  • Her practice primarily helps busy professionals with an emphasis on work-life balance and self-care
  • She has provided over 200 presentations and trainings to various organizations and sold her previous mental health practice to a corporate entity
  • She has been featured on the NY Post, as well as other magazines and online blogs
  • She is a public speaker of her own company, trainer of the Center for Credentialing & Education, writes curriculum for Rutgers University, and has written curriculum/content for the Institute for Integrative Nutrition
  • Amy holds a Education Specialist degree in Organizational Management as well a Masters degree in Counseling Psychology
  • Amy can be reached through her website at www.lifedesignbyamy.com, by e-mail at [email protected] or can be followed on Instagram @lifecoachamy
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 410111
Published 2022
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