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Live Webinar

90-minute live streaming program
  • November 19
  • 1:00 - 2:30 pm EST

Also available as:

OnDemand Course

How to Encourage Personal Resilience in Times of Change

November 19

Learn how to help employees identify the difference between change and transition and the emotions associated with them.

Dealing with constant change events and the transitions that follow may seem to have become a way of life for many of us. When we feel that the change is good for us we welcome it, embrace it and move on. When we believe that the change will have a negative impact, we are not so fond of it and may experience a negative reaction to it. We all know that change can be accompanied by stress. When that happens, our emotional and physical well being can suffer and in turn, our work and private lives can be negatively impacted. This is likely what is happening with your employees. What’s needed in times of change and stress is the ability to adapt and develop resilience. This topic will help you better understand the correlation between change, transition, and resilience.

Learning Objectives

  • You will be able to review change and transition.
  • You will be able to define resilience, adapt and stressor.
  • You will be able to discuss resiliency and beliefs.
  • You will be able to describe how to encourage personal resilience.

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Understanding Change and Transition
  • I Heard It Through the Grapevine
  • Change and Transition
  • Stages of Transition
Let's Define the Terms
  • Resilience
  • Adapt
  • Stressor
Resiliency and Beliefs
  • The Role of Our Beliefs
  • Ticker Tape Beliefs
  • Iceberg Beliefs
Encouraging Personal Resilience
  • Thinking Traps and Ways to Avoid Them
  • What Resilient People Think, Say and Do
  • Creating a Resilience Action Plan
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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on July 17, 2019.

Call 1-866-352-9540 for further credit information.

  • ASA 1.25
     
  • This program qualifies for 1.25 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Live Webinar Registration

  • ASA 1.5
     
  • This program qualifies for 1.5 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]
     
  • HR Certification Institute 1.5
     
  • This program has been approved for 1.5 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.5
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.5 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Who should attend?

This live webinar is designed for supervisors, team leaders, business owners and managers, presidents and vice presidents, and human resource managers.

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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Jeannie Davis

Jeannie Davis

Now Hear This, Inc.

  • President, Now Hear This, Inc.
  • More than 25 years helping people enhance interpersonal communication skills and improve telephone communication through keynote presentations, workshops, and seminars throughout the U.S.
  • Lorman Education Services recognizes Jeannie as a Platinum Distinguished Faculty member since 2012
  • Award-winning author of Beyond Hello: A Practical Guide For Excellent Telephone Communication and Quality Customer Service and contributing author in Real World Customer Service Strategies That Work
  • Writer of numerous published articles and respected national authority on telephone communication for exceptional customer service
  • 25-year professional member of the National Speakers Association (NSA); Past president of the International Customer Service Association Colorado Chapter (ICSA)
  • Creator of 4-pack audio CD learning series comprised of most requested keynote presentations
  • Clients include Fortune 500 corporations and national association meeting planners
  • Can be contacted at 303-337-1991or [email protected]
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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 407934
Published 2019, 2020
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