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How to Effectively Manage Conflict With Peers

Learn to recognize the common causes of conflict between peers and understand the possible steps to take after calm is restored.

Conflict has permeated our culture and our workplaces. From national politics to courtrooms to media to work, people have learned to not be nice to each other. While bullying and misbehaviors are decried, very little is done to support a culture of civility and calm. The result is conflict, chaos, loss of productivity, low morale, and costly turnovers. This topic helps leaders, supervisors and managers understand the causes of peer conflict and provide actionable ideas to de-escalate conflict in teams and workplaces.

Runtime: 90 minutes
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

What Causes Conflict Between Humans

  • The 6 Needs of Conflict
    • Vengeance
    • Vindication
    • Validation
    • The Need to Be Heard
    • The Need to Create Meaning
    • The Need for Safety
  • The Four Responses That Never Work
    • Emotional Invalidation
    • Problem Solving
    • Rationalizing, Justifying
    • CounterAggression

Understanding Emotions

  • The Strong Cultural Bias Against Emotional Competency
  • Affect - What We Are Born With
  • Emotion - What We Create
  • Alexithymia - the Root Cause of Most Conflict

What Can You Do About It?

  • Meeting the Need to Be Heard
    • The Four Levels of Reflection
  • Listening to Emotions
    • Ignore the Words
    • Guess at the Emotions
    • Reflect the Emotions With a You Statement
    • You Know You Have It Right When
  • After Calm Is Restored
    • Do Nothing
    • ResultsBased Listening
    • InterestBased Problem Solving
    • Bring in a Neutral Third Person
    • Get a Binding Decision
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

OnDemand Course

This course was last revised on August 12, 2020.

Call 1-866-352-9540 for further credit information.

  • ASA 1.5
     
  • This program qualifies for 1.5 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]
     
  • SHRM 1.5
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.5 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Douglas E. Noll, J.D., M.A.

Douglas E. Noll, J.D., M.A.

Noll Associates

  • A full time peacemaker and mediator, specializing in difficult, complex, and intractable conflicts
  • Fellow in the International Academy of Mediators
  • Among his many awards and honors, he has been named California Lawyer of the Year, by California Lawyer Magazine; listed in Best Lawyers in America, and Lawyer of the Year; achieved the highest rating in the Martindale-Hubbell Law Directory; Northern California Super Lawyer in dispute resolution; adjunct faculty, Straus Institute of Dispute Resolution, Pepperdine School of Law; acclaimed international speaker and workshop presenter; winner of the 2012 Book Award by the CPR Institute
  • Wrote three books, numerous book chapters, articles and blogs on dispute resolution and created two online courses in legal negotiation and rapid de-escalation skills
  • Co-founder of the award-winning Prison of Peace Project
  • Can be contacted at 800-785-4487, [email protected] or http://dougnoll.com
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 406863
Published 2020
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