Available in:

OnDemand Course

How to Effectively Manage Conflict With Peers

Learn to recognize the common causes of conflict between peers and understand the possible steps to take after calm is restored.

Conflict has permeated our culture and our workplaces. From national politics to courtrooms to media to work, people have learned to not be nice to each other. While bullying and misbehaviors are decried, very little is done to support a culture of civility and calm. The result is conflict, chaos, loss of productivity, low morale, and costly turnovers. This topic helps leaders, supervisors and managers understand the causes of peer conflict and provide actionable ideas to de-escalate conflict in teams and workplaces.

90 minutes
Course Exam
Certificate of Completion
Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

What Causes Conflict Between Humans

  • The 6 Needs of Conflict
    • Vengeance
    • Vindication
    • Validation
    • The Need to Be Heard
    • The Need to Create Meaning
    • The Need for Safety
  • The Four Responses That Never Work
    • Emotional Invalidation
    • Problem Solving
    • Rationalizing, Justifying
    • CounterAggression

Understanding Emotions

  • The Strong Cultural Bias Against Emotional Competency
  • Affect - What We Are Born With
  • Emotion - What We Create
  • Alexithymia - the Root Cause of Most Conflict

What Can You Do About It?

  • Meeting the Need to Be Heard
    • The Four Levels of Reflection
  • Listening to Emotions
    • Ignore the Words
    • Guess at the Emotions
    • Reflect the Emotions With a You Statement
    • You Know You Have It Right When
  • After Calm Is Restored
    • Do Nothing
    • ResultsBased Listening
    • InterestBased Problem Solving
    • Bring in a Neutral Third Person
    • Get a Binding Decision
Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on August 12, 2020.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Douglas E. Noll, J.D., M.A.

Douglas E. Noll, J.D., M.A.

Noll Associates

  • Trial lawyer for 22 years before turning to peacemaking and mediation
  • Adjunct professor at the Straus Institute of Dispute Resolution, Caruso School of Law, Pepperdine University
  • Author of four books
  • Honored as California Lawyer Magazine Lawyer of the Year
  • Purpose Prize fellow since 2014 and has received many other professional awards and recognition
Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • OnDemand Courses
  • Live Webinars
  • MP3 Downloads
  • Course Manuals
  • Executive Reports
  • White Papers and Articles

Additional benefits include:

  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 406863
Purchase Options

Available in Multiple Formats

Purchase this course and learn on your schedule!