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60-minute live streaming program
  • May 10
  • 1:00 - 2:00 pm EST

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OnDemand Course

How To Deal With Clashing Coworkers

May 10

Learn how to identify conflict between employees and discover effective ways to resolve workplace disputes.

Employee conflict costs organizations money, morale, and productivity. A rise in absenteeism and turnover is a likely sign that an organization is suffering from unresolved conflict. This topic will teach you how to handle conflict caused by the tasks of the job and relationships with coworkers. Learn how to evaluate the seriousness of the conflict and how to appropriately intervene. In addition, the role of emotional intelligence, confronting employees in conflict, and dealing with common issues of conflict at all levels of the organization will be considered.

Learning Objectives

  • You will be able to recognize types of conflict.
  • You will be able to review different levels of organizational conflict.
  • You will be able to discuss the role of emotional intelligence.
  • You will be able to identify casual workplace irritations.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Getting to the Root of the Problem
  • Task Disputes
  • Relationship Disputes
Types of Conflict
  • Sexual, Racial and Ethnic Harassment
  • Workplace Bullying
  • Personality Clashes
  • Power Struggles
  • Other Forms of Harassment
Casual Workplace Irritations
  • Blips vs. Clashes
  • Using Natural Biological Tendencies to Resolve Conflict
  • Using Time to Work It out
  • Eliminating Power Plays
  • Managerial Intervention
Evaluating Conflict
  • Cost of Conflict
  • Productivity
  • Absenteeism
  • Turnover
  • Morale
The Role of Emotional Intelligence
  • Recognizing One's Own Feelings
  • Recognizing Others' Feelings
  • Empathy
  • Self-Control
Confronting Employees
  • Accountability Conversations
  • Active Listening
  • Giving Voice to Those in Conflict
  • Brainstorming Solutions
  • Reality Checks
Team Building Exercises
  • Appealing to the Greater Good
  • Showing Interdependence
  • Empowering Teams
Different Levels of Organizational Conflict
  • Interpersonal Conflict
  • Intradepartmental Conflict
  • Interdepartmental Conflict
Common Issues in Organizational Conflict
  • Employee Needs
  • Decision Making Techniques
  • Silo Effect
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on July 11, 2018.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Live Webinar Registration

  • HR Certification Institute 1.0
     
  • This program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Who should attend?

This live webinar is designed for supervisors, team leaders, business owners and managers, presidents, vice presidents, human resource managers, and others with management responsibilities.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Bob Churilla

Bob Churilla

Conflict Resolution Professionals Group

  • Partner and co-founder of Conflict Resolution Professionals Group (CRPG), a conflict resolution and consensus building consulting firm that specializes in helping organizations to resolve conflict and build consensus through mediation, facilitation, training, coaching, consulting, and team building
  • Some of his clients include the Equal Employment Opportunity Commission (EEOC), Transportation Security Administration (TSA), Unity Worldwide Ministries, Ohio Historical Society and the Michigan Department of Environmental Quality (DEQ)
  • A visiting professor at DeVry University and teaches classes on leadership, negotiation, workplace conflict, and managing organizational change in the school’s graduate programs
  • Served as the programming chair for both the International Coach Federation - Cleveland, Ohio Chapter and the Organizational Development Connection, Cleveland Chapter
  • Published the article “Coping and Planning for Uncertainties in the Development of Exceptions to the Employment-at-Will Doctrine” in the Cleveland State Law Review, 1989
  • Ph.D. degree in conflict resolution and analysis; J.D. degree
  • Can be contacted at 440-725-8723 or [email protected]
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
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  • White Papers and Articles
  • Sponsored Live Webinars

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* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 408631
Published 2018, 2021
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