Understand the causes of argumentative and disruptive employees and gain the skill needed to stop arguments immediately.
Argumentative and disruptive employees have always been a leadership challenge. With the rise in political and social polarization, argumentative behavior has increased dramatically. Unfortunately, the old command, control, and obey management strategies no longer work. Worse, the Great Resignation requires leaders to find ways to manage argumentative employees without bullying and commanding. This course will help leaders and managers understand the causes of argumentative and disruptive employees. You will receive a crash course in the neuroscience of emotions and be introduced to a new, counter-intuitive skill for stopping arguments immediately. This material will also explain the critical importance of listening to emotions instead of words. You will learn why emotional problems cannot be solved with logic and reasons.
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Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Why Do Employees Argue?
- The Four Most Common (and Ineffective) Ways of Dealing With Argumentative Employees
- The Six Needs of Conflict
- Emotional Incompetency
Introduction to Emotions
- Humans Are 98% Emotional and 2% Rational
- Affect and the Constructed Theory of Emotions
- The Curse of Alexithymia
Stopping Arguments Immediately
- The Secret - Learn to Affect Label
- The Three Steps
- The Science
- How to Practice
- Applying Affect Labeling to the Argumentative Employee
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More Program Information
Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on May 20, 2026.
Call 1-866-352-9540 for further credit information.
- ASA 1.0
- This program may qualify for 1.0 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]. Please retain proof of attendance in the event your CE record is audited.
HR Certification Institute 1.0
- This E-Learning program has been pre-approved for 1.0 (General) recertification credit hours toward aPHR®, aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM), and SPHRi(TM) recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
SHRM 1.0
- Lorman Education Services/Noggin Guru Inc. is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
- Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
MP3 Download
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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More Program Information
Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Douglas E. Noll, J.D., M.A.
Noll Associates
- Trial lawyer for 22 years before turning to peacemaking and mediation
- Adjunct professor at the Straus Institute of Dispute Resolution, Caruso School of Law, Pepperdine University
- Author of four books
- Honored as California Lawyer Magazine Lawyer of the Year
- Purpose Prize fellow since 2014 and has received many other professional awards and recognition
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More Program Information
Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
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- OnDemand Courses
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- MP3 Downloads
- Course Manuals
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- White Papers and Articles
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- State Specific Credit Tracker
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