Available in:

OnDemand Course
MP3 Download

Handling Conflict Between Managers and Their Direct Reports

Learn essential skills to resolve conflicts with direct reports.

Conflict between managers and direct reports is as old as the first human business enterprise. Despite the inevitability of conflict, many managers are never trained in the basics of conflict resolution. During this course, you will learn the six essential skills to resolve conflicts with direct reports.

62 minutes
Course Exam
Certificate of Completion
Purchase Options

More Program Information

Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

What Causes Conflict With a Direct Report?

Understanding the Four Options for Resolving Conflict

  • Coercion
  • Outside Authority
  • Mediation
  • Negotiation

The First Rule of Conflict Resolution: De-Escalate, Then Problem Solve

  • Humans Are 98% Emotional and 2% Rational
  • All Conflict Is Emotional
  • You Cannot Solve an Emotional Problem With Logic and Reasoning

The Four Levels of Reflective Listening

  • Mirroring
  • Paraphrasing
  • Core Messaging
  • Affect Labeling

Using You Statements, Never I Statements

The Problem-Solving Continuum

  • Least Directive to Most Directive
  • Do You Need a Mediator?

The Critical Importance of Agreements

  • Elements of a Good Agreement
  • Agreements Set Expectations
  • Agreements Provide Standards of Behavior
  • Agreements Consider Potential Obstacles
  • Agreements Consider Failure and What to Do About It
Purchase Options

More Program Information

Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on May 6, 2022.

Call 1-866-352-9540 for further credit information.

  • ASA 1.0
     
  • This program qualifies for 1.0 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected] Please retain proof of attendance in the event your CE record is audited.
     
  • HR Certification Institute 1.0
     
  • This E-Learning program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

  • Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Purchase Options

More Program Information

Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Douglas E. Noll, J.D., M.A.

Douglas E. Noll, J.D., M.A.

Noll Associates

  • Full-time peacemaker and mediator, specializing in difficult, complex, and intractable conflicts
  • Fellow in the International Academy of Mediators
  • Named California Lawyer of the Year, by California Lawyer magazine
  • Listed in Best Lawyers in America, and Lawyer of the Year
  • Achieved the highest rating in the Martindale-Hubbell Law Directory
  • Northern California Super Lawyer in Dispute Resolution
  • Adjunct faculty, Straus Institute of Dispute Resolution, Pepperdine School of Law
  • Acclaimed international speaker and workshop presenter
  • Winner of the 2012 Book Award by the CPR Institute
  • Wrote three books, numerous book chapters, articles, and blogs on dispute resolution
  • Creator of two online courses in legal negotiation and rapid de-escalation skills
  • Co-founder of the award-winning Prison of Peace Project
  • Can be contacted at 800-785-4487, [email protected], or https://dougnoll.com
Purchase Options

More Program Information

Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • OnDemand Courses
  • Live Webinars
  • MP3 Downloads
  • Course Manuals
  • Executive Reports
  • White Papers and Articles

Additional benefits include:

  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 409716
Published 2022
Purchase Options

Available in Multiple Formats

Purchase this course and learn on your schedule!