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Get Through to Excuse Makers and Blamers to Increase Productivity

Learn how to better identify workplace drama and how to handle situations when employees make excuses or blame others.

There can be nothing more frustrating than an employee or team member giving excuses or blaming others for work not completed or performed properly. Managers and leaders must find ways to get productivity out of their employees despite some being difficult personalities. This material provides information on how to identify excuse makers and blamers and, more importantly, how to develop strategies in handling them. This topic provides steps to take in motivating employees to increase their productivity in the workplace. The specific steps to confront excuse makers and blamers will be outlined. This material will introduce you to tried and true methods to have accountability conversations with underperforming team members or employees. Gain the tools necessary to handle excuse makers and blamers while creating an environment that is friendly and has high performance and productivity.

61 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Types of Difficult Employees

  • Excuse Makers
  • Blamers
  • Related Difficult Employee Types

Strategies for Dealing With the Excuse Maker and Blamer

  • Handling the Excuse Maker
  • Handling the Blamer
  • Other Helpful Strategies

Motivating for Productivity

  • Expressing Positive Feelings
  • Promote Employee Initiatives
  • Increase Employee Autonomy
  • Allow Space to Voice Complaints
  • Management Sacrifice for Good of Company
  • Publicly Support Employees
  • Commit to Employee Motivation as a Priority

Conversations With Difficult Employees

  • Two Methods to Talk With Difficult Employees
  • Confronting Difficult Employees
  • Accountability Conversations
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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

OnDemand Course

This course was last revised on March 11, 2021.

Call 1-866-352-9540 for further credit information.

  • HR Certification Institute 1.0
     
  • This E-Learning program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

  • Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Bob Churilla

Bob Churilla

Conflict Resolution Professionals Group

  • Partner and co-founder of Conflict Resolution Professionals Group (CRPG), a conflict resolution and consensus building consulting firm that specializes in helping organizations to resolve conflict and build consensus through mediation, facilitation, training, coaching, consulting and team building
  • Some of his clients include the Equal Employment Opportunity Commission (EEOC), Transportation Security Administration (TSA), Unity Worldwide Ministries, Ohio Historical Society and the Michigan Department of Environmental Quality (DEQ)
  • Also a visiting professor at DeVry University and teaches classes on leadership, negotiation, workplace conflict and managing organizational change in the school’s graduate programs
  • Has served as the programming chair for both the International Coach Federation - Cleveland, Ohio Chapter and the Organizational Development Connection, Cleveland Chapter
  • Published the article “Coping and Planning for Uncertainties in the Development of Exceptions to the Employment-at-Will Doctrine” in the Cleveland State Law Review, 1989
  • Ph.D. degree in conflict resolution and analysis; J.D. degree
  • Can be contacted at 440-725-8723 or [email protected]
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 408178
Published 2021
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