Difficult employee behaviors can inhibit performance in others and will only deteriorate if left alone, contaminating more people and incurring hidden costs for the organization.
It takes many forms like taking advantage, being disrespectful, slacking off, rudeness, yelling, complaining to supervisors, ignoring directives, and slow working. There is no magic pill but there is a prescription to change behavior in others. This topic will address the most challenging behaviors and what you can do to about it. Ignoring the problem is not an options and being critical or labelling the employee will not help to change the situation. This information gives you the strategies to practice the skills that can prevent unproductive and unwanted negative behavior that leads to conflict. It is hard to deal with a problem without people misunderstanding your intentions, getting angry or upset, and taking things personally so this topic explains how to engage in a joint problem solving discussion.
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Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Setting Expectations
- What Are Crossed Expectations and What You Can Do About It
Behavioral Blindness
- Why Do We Ignore Behaviors
Difficult Behaviors
- Cost of Toxic Employees in the Workplace
- What Are the Top Employee Behaviors That Are Ignored Most Often
How to Change Your Employees Behavior
- The Top 9 Difficult Behaviors
- Steps to Address Each Behavior
- Conduct Difficult Conversations to Get Results
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Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Webinar
This course was last revised on September 24, 2019.
Call 1-866-352-9540 for further credit information.
- ASA 1.0
- This program qualifies for 1.0 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]
- HR Certification Institute 1.0
- This E-Learning program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
SHRM 1.0
- Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
- Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Audio & Reference Manual
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
MP3 Download
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Audrey Halpern
ARH Employee Training
- President of ARH Employee Training
- More than 20 years of training facilitation/learning and development career, developing custom soft skills employee programs, onboarding and train the trainer experience
- Adjunct professor at Hofstra University and has developed customized programs for numerous colleges and universities
- Corporate trainer for Fortune 500 companies across the country
- Partners with business coaches, HR leaders and other business leaders to facilitate corporate and institutional training events
- Member of several professional organizations and has received numerous certifications
- Writes weekly articles on LinkedIn® Pulse that have garnered much recognition and an international following
- Can be contacted at [email protected]; http://www.linkedin.com/in/audreyhtraining138/; [email protected]; www.arhemployeetraining.com/; or www.facebook.com/ARH-Employee-Skills-
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Why Lorman?
Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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Pay once and get a full year of unlimited training in any format, any time!
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