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Dealing With Employees Who Bring Their Problems to Work

Learn techniques to better coach employees who are burdened with outside stressors.

Handling workplace negativity and outbursts of anger that originate from outside the office is a completely different art than handling internal conflict. When an employee brings negativity into the office rather than checking it at the door, it's not long before the sympathy and commiserating involves everyone around them. This can cost the company valuable production time and leaves supervision in the role of playing the "let's get back to work" bad guy. This topic will show managers and leaders how to discipline with dignity when sensitive issues are brought into the workplace. Learn how to set up your mornings with huddles, walk-arounds, and early accountability tasks that shut down office emotion before it begins. Understand how to coach employees who are burdened with outside stressors to even out their temperament for the good of their career. Gain the knowledge on how to lead the distracted employee to prioritizing their work day with a sure-proof quadrant system and legally set up your company with leverage to discipline for gossip and shared negativity.

Runtime: 90 minutes
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Openly-Displayed Emotions vs. Emotional Suppression

Self-Awareness Tactics to Use to Check Your Emotions at the Door

Calling out Supervisors Who Don't Check Their Emotions at the Door

What to Do If You Supervise Someone Who Doesn't Check Their Emotion at the Door

What to Do as a Company If Employees Have a Long History of Openly Displaying Emotion Inside Your Doors

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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on June 17, 2020.

Call 1-866-352-9540 for further credit information.

  • HR Certification Institute 1.5
     
  • This E-Learning program has been approved for 1.5 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.25
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.25 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

  • Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Kate Sheridan

Kate Sheridan

Herding Ostriches

  • World-renowned expert on generational studies
  • Began her career as a news writer and researcher for CNN news
  • Was a senior investment manager for Clark Financial Group, which included managing investments of professional athletes
  • Co-founder and CEO of the first mobile medicine company in the nation, it rapidly grew from $400 valuation to $60 million and it opened up legal and professional limits for mobile providers of services across the nation
  • Specialist on how generations affect everything in business
  • Author of five books: Herding Ostriches, 2012; Generation Intelligence, 2014; The GEN factor, 2016; The Last Generation on Earth, 2018; First, Last, and Next, 2020
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

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* For audio recordings you only pay shipping

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Product ID: 407584
Published 2020
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