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Cross-Cultural Collaboration for Effective Teams

Build your understanding on how you should approach different situations with your multicultural team members to create an effective global team.

This topic is helpful if you collaborate in a global team, have co-workers from different cultures or serve customers abroad. Learn how to build relationships, manage deadlines, get feedback, reach commitments and share information in ways that are inclusive and effective across cultures. Increasingly, businesses around the world have become more interconnected, and companies have to think more in terms of diversity in order to succeed. Global teams demand special attention. Different communications styles, attitudes toward conflict, approaches to completing tasks, decision making styles and time management are a few of the challenges that multicultural teams might be faced with. Knowing more about these differences can lead to building high levels of trust with global team members. This lack of cultural awareness and knowledge, and sensitivity can create a sense of division among workers and can divide workers and can create silos. Adjusting your business behavior to different cultural contexts is essential. This information explores the steps that you can take to educate yourself, the other team members and build your understanding on how you should approach different situations with your multicultural team members to create an effective global team. This material will provide you with strategies to communicate effectively across cultures.

Runtime: 87 minutes
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Cultural Awareness

  • Definition of Culture and the Role It Plays at Work on Teams
  • Build Trust and Respect Through Understanding
  • Challenge Assumptions
  • Know Your Audience

Communication

  • Challenges With Communication
  • Direct Versus Indirect Communication Styles
  • Communicate Clearly With Global English - Understand Accents
    • How to Deal With Language and Accents
  • Hierarchy in Other Cultures - Decision Making
  • How to Identify Cultural Expectations
  • Which Communication Channels to Use
  • Working in Time Zones

Using Questions to Avoid Misunderstandings

  • Read Nonverbal Communication Signals and Avoid Offensive Gestures
  • Learn Clarification Strategies When You Get a Polite Yes
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

OnDemand Course

This course was last revised on October 21, 2020.

Call 1-866-352-9540 for further credit information.

  • ASA 1.25
     
  • This program qualifies for 1.25 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]
     
  • SHRM 1.25
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.25 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Audrey Halpern

Audrey Halpern

ARH Employee Training

  • President of ARH Employee Training
  • More than 20 years of training facilitation/learning and development career, developing custom soft skills employee programs, onboarding and Train the Trainer experience
  • Adjunct professor at Hofstra University and has developed customized programs for numerous colleges and universities
  • Corporate trainer for Fortune 500 companies across the country
  • Partners with business coaches, HR leaders and other business leaders to facilitate corporate and institutional training events
  • Member of several professional organizations and has received numerous certifications
  • Writes weekly articles on LinkedIn┬« Pulse that have garnered much recognition and an international following
  • Can be contacted at [email protected]; http://www.linkedin.com/in/audreyhtraining138/; [email protected]; www.arhemployeetraining.com/; www.facebook.com/ARH-Employee-Skills-
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

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Product ID: 407992
Published 2020
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