Show navigation

Available in:

OnDemand Webinar
Audio & Reference Manual
MP3 Download

Creating Action Plans for Employee Performance or Behavioral Issues

Supervising others can be a tough job. Managing your own time, coaching and mentoring your team, and helping your peers, and doing jobs for the boss, when do you have time to begin and complete employee performance action plans? Do you even need to do them? This topic will help anyone who supervises others to become more efficient and proficient with setting goals and expectations for themselves and others, providing constructive feedback, and laying the ground work for potential administration of discipline. The performance review meeting with the use of an action plan determined by both the supervisor and the employee is an important aspect of career planning, setting goals and objectives to aim for will give both supervisors and employees a focus, and is one of the key aspects to meeting overall company objectives. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.


Runtime: 96 minutes
Purchase Options

More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Employee Performance and/or Behavioral Issue Action Plan (Constructive Feedback)

  • What Is Feedback?
  • What Is an Action Plan?
  • When to Use
  • How to Create

When Do They Need to Be Used?

  • Tool to Give Employee Information on How to Stop or Change Behavior Increasing Their Opportunity to Succeed (Confidence and Competency)
  • Use When the Employee Is Willing to Commit to a Change in Behavior (Can Be Used Before Disciplinary Actions Are Taken and Lays the Foundation for Disciplinary Action If Necessary)

Things to Do Before You Move Forward

  • Determine Employees' Strengths and Weaknesses
  • Determine Employees' Communication Styles
  • Determine the Performance or Behavioral Situation to Be Addressed
  • Identify When This Happened and the Performance or Behavior That Needs to Be Followed

RISCC

  • Develop Your Written Draft Plan Following RISCC Method
    • RISCC
  • Use RISCC to Engage Employee (Listening for Additional Behaviors)
    • Be Specific
    • Prepare
    • Know Why You Are Giving Feedback
  • Review the Plan and Practice Positive Delivery
    • Pitch, Tone, Body Language
    • Stay on Message (Ignore the Red Herrings)
  • Follow-up or Follow-Through
Purchase Options

More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on May 2, 2019.

Call 1-866-352-9540 for further credit information.

  • ASA 1.5
     
  • This program qualifies for 1.5 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]
     
  • HR Certification Institute 1.5
     
  • This E-Learning program has been approved for 1.5 recertification credit hours toward general recertification through the HR Certification Institute. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.5
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.5 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

  • Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Purchase Options

More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Cheryl Grazier, MSID, MPA

Cheryl Grazier, MSID, MPA

Cheryl Grazier Consulting LLC

  • Owner and principal, of Cheryl Grazier Consulting LLC, a professional interpersonal learning solutions company specializing in instructional design, interactive training, and proposal writing
  • Over 20 years of business experience in both the public and private sector as a trusted advisor in the areas of culture change, professional development, project management, program management, strategy implementation, team and leadership development
  • Has worked in a variety of industries, including communications, government (both state and federal), governmental contracting, private industry on-site training and real estate (both residential and commercial) class training
  • Passionate about developing people skills and leadership capabilities for individuals; specializes in exposing people's hidden aptitudes and talents, which enables those individuals to develop their known and recently found strengths and abilities; most obvious qualities are her energy, compassion, inspiration, creativity, resourcefulness, enthusiasm and passion about everything she does
  • Puts her governmental experience into action with a number of specialized training topics pertaining to federal, state, and local regulations, including Fair Housing, Housing First, Critical Time Intervention and Motivational Interviewing; other areas of expertise include: Customer Relationship Management (CRM) training, management & leadership training, interpersonal skills training, team building, project management, event planning, creative problem solving, and train the trainer
  • Holds several industry certifications including MBTI, DiSC, and FIRO-B; also licensed as a real estate broker in both Missouri and Florida, and holds a real estate instructors license in the state of Florida
  • M.S.I.D. degree, Walden University; M.P.A. degree, University of Missouri, Columbia
Purchase Options

More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 405473
Published 2019
Purchase Options

Available in Multiple Formats

Purchase this course and learn on your schedule!