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OnDemand Course

Creating Action Plans for Employee Performance or Behavioral Issues

Supervising others can be a tough job - managing your own time, coaching and mentoring your team, helping your peers, and doing jobs for the boss.

This topic will help anyone who supervises others to become more efficient and proficient with setting goals and expectations for themselves and others, providing constructive feedback, and laying the ground work for potential administration of discipline. The performance review meeting with the use of an action plan determined by both the supervisor and the employee is an important aspect of career planning, setting goals and objectives to aim for will give both supervisors and employees a focus, and is one of the key aspects to meeting overall company objectives. Supervisors must also learn how to give feedback, both positive and negative, on a regular and timely basis so that employees can grow and develop. Performance appraisals involve all these activities.

Runtime: 96 minutes
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Employee Performance and/or Behavioral Issue Action Plan (Constructive Feedback)

  • What Is Feedback?
  • What Is an Action Plan?
  • When to Use
  • How to Create

When Do They Need to Be Used?

  • Tool to Give Employee Information on How to Stop or Change Behavior Increasing Their Opportunity to Succeed (Confidence and Competency)
  • Use When the Employee Is Willing to Commit to a Change in Behavior (Can Be Used Before Disciplinary Actions Are Taken and Lays the Foundation for Disciplinary Action If Necessary)

Things to Do Before You Move Forward

  • Determine Employees' Strengths and Weaknesses
  • Determine Employees' Communication Styles
  • Determine the Performance or Behavioral Situation to Be Addressed
  • Identify When This Happened and the Performance or Behavior That Needs to Be Followed

RISCC

  • Develop Your Written Draft Plan Following RISCC Method
    • RISCC
  • Use RISCC to Engage Employee (Listening for Additional Behaviors)
    • Be Specific
    • Prepare
    • Know Why You Are Giving Feedback
  • Review the Plan and Practice Positive Delivery
    • Pitch, Tone, Body Language
    • Stay on Message (Ignore the Red Herrings)
  • Follow-up or Follow-Through
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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on May 2, 2019.

Call 1-866-352-9540 for further credit information.

  • ASA 1.5
     
  • This program qualifies for 1.5 continuing education hour(s) towards maintaining your ASA credential. Please contact ASA for more information at [email protected]canstaffing.net.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Cheryl Grazier, M.S.I.D., M.P.A.

Cheryl Grazier, M.S.I.D., M.P.A.

Cheryl Grazier Consulting LLC

  • Principal of Cheryl Grazier Consulting LLC, which offers customized learning and development programs designed to increase the leadership and management capability of individuals, teams, groups and organizations
  • Over 20 years of business experience in both the public and private sector as a trusted advisor in the areas of culture change, strategy implementation, program management, team and leadership development
  • Has worked in a variety of industries, including communications, government agencies, governmental contracting, and real estate
  • Passionate about developing people skills and leadership capabilities for individuals and she specializes in exposing people's hidden aptitudes and talents, which enables those individuals to develop their known and recently found strengths and abilities
  • Her most obvious qualities are her energy, compassion, inspiration, creativity, resourcefulness, enthusiasm and passion about everything she does; by inspiring individuals and teams to be more than they think they can be, she launches individual and group productivity and morale to new levels; she is never satisfied with the “that’s the way we’ve always done it” approach, she creates an atmosphere of innovation during her presentations
  • Presents outstanding programs in the areas of leadership development, interpersonal communication skills, conflict management, performance management and conduct issues, and change management
  • Holds several industry certifications including MBTI, DiSC, and FIRO-B; also licensed as a real estate broker in both Missouri and Florida and holds a real estate instructors license in Florida
  • Believing that positive thinking is one of the keys to unlocking an individual’s potential, she has devoured the writings and learnings of Canfield, Carnegie, Covey, Hanson, Maxwell, Nightingale, Peale and many others
  • She loves sharing her positive attitude with others and knows that a facilitator is one who enables groups to succeed long after her program; as both a participant and a facilitator of numerous personal development meetings in the past, she is proud to guide others though a process that truly delivers what it promises
  • Can be contacted at 904-392-3427, [email protected] or https://cherylgrazierconsulting.com/
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 405473
Published 2019
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