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Best Practices to Improve Your Communication Skills

Learn how to eliminate negative attitudes and improve relationships with clear workplace communication.

Even though communication is the lifeblood of any organization, it's almost impossible to find a company, department or team that doesn't have a communication breakdown or barrier at one time or another. Poor workplace communication leads to more than just individual frustration. It causes conflict; it contributes to low morale; it makes finishing even the easiest of tasks difficult - which ultimately leads to decreased productivity, lower results and diminished success. Learn the principles and strategies that you need to open up communication, break down the barriers to communication and improve your work environment. With clear communication, you'll eliminate negative attitudes; improve relationships, increase job satisfaction and measurably impact productivity. With improved communication, you can free people from conflict and confusion so that they can focus on what's really important.

Runtime: 94 minutes
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Defining Communication

  • Consider the Definition of Communication and What That Implies About Effective Communication

Common Communication Challenges

  • Learn to Identify Three Common Communication Challenges in Order to Avoid Them
  • Special Challenges of Written Communication

Overcoming Common Communication Challenges

  • Perception Filters
  • Nonspecific or Unclear Language
  • Assumptions - Yours and Theirs

Specific Communication Strategies

  • Listener/Reader Focus
  • Reducing Threat Triggers
  • Assertive Strategies
  • Feedback Loops
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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

OnDemand Course

This course was last revised on October 22, 2020.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • HR Certification Institute 1.5
     
  • This E-Learning program has been approved for 1.5 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • IAAP 1.5
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.5 recertification point(s).
     
  • SHRM 1.5
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.5 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

  • Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Guy Harris

Guy Harris

The Kevin Eikenberry Group

  • Master trainer and coach with The Kevin Eikenberry Group, a learning and development organization located in Indianapolis, Indiana that specializes in leadership, communication, team dynamics, and conflict resolution skills
  • Coaches, consults, and conducts regular seminars and workshops on leadership development, communication skills, team dynamics, and workplace conflict resolution
  • Wrote, From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership and The Recovering Engineer Blog; hosts the Talk Like a Leader podcast
  • M.S. and B.S. degrees in chemical engineering; qualified engineering officer (nuclear) United States Navy; master trainer in the DISC Model of Human Behavior; and workplace conflict resolution expert
  • Can be contacted at 317-387-1424 x13, [email protected] or on Twitter® @recovengineer
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 407830
Published 2020
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Available in Multiple Formats

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