Learn how to eliminate negative attitudes and improve relationships with clear workplace communication.
Even though communication is the lifeblood of any organization, it's almost impossible to find a company, department or team that doesn't have a communication breakdown or barrier at one time or another. Poor workplace communication leads to more than just individual frustration. It causes conflict; it contributes to low morale; it makes finishing even the easiest of tasks difficult - which ultimately leads to decreased productivity, lower results and diminished success. Learn the principles and strategies that you need to open up communication, break down the barriers to communication and improve your work environment. With clear communication, you'll eliminate negative attitudes; improve relationships, increase job satisfaction and measurably impact productivity. With improved communication, you can free people from conflict and confusion so that they can focus on what's really important.
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Why Lorman?
Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Defining Communication
- Consider the Definition of Communication and What That Implies About Effective Communication
Common Communication Challenges
- Learn to Identify Three Common Communication Challenges in Order to Avoid Them
- Special Challenges of Written Communication
Overcoming Common Communication Challenges
- Perception Filters
- Nonspecific or Unclear Language
- Assumptions - Yours and Theirs
Specific Communication Strategies
- Listener/Reader Focus
- Reducing Threat Triggers
- Assertive Strategies
- Feedback Loops
Credit
More Program Information
Why Lorman?
Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on October 22, 2020.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.5
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.5.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Credit
More Program Information
Why Lorman?
Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Guy Harris
The Kevin Eikenberry Group
- Master trainer and coach with The Kevin Eikenberry Group, a learning and development organization located in Indianapolis, Indiana that specializes in leadership, communication, team dynamics, and conflict resolution skills
- Coaches, consults, and conducts regular seminars and workshops on leadership development, communication skills, team dynamics, and workplace conflict resolution
- Wrote, From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership and The Recovering Engineer Blog; hosts the Talk Like a Leader podcast
- M.S. and B.S. degrees in chemical engineering; qualified engineering officer (nuclear) United States Navy; master trainer in the DISC Model of Human Behavior; and workplace conflict resolution expert
- Can be contacted at 317-387-1424 x13, [email protected] or on Twitter® @recovengineer
Credit
More Program Information
Why Lorman?
Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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