Learn how to eliminate negative attitudes and improve relationships with clear workplace communication.
Ineffective communication can have a costly effect on employee engagement, client relationships, and your organization's bottom line. Effective communication in the workplace promotes employee productivity, performance, and satisfaction. Following communication best practices can promote quality products and services and improve client relationships, satisfaction, and loyalty. This presentation will review basic communication techniques and types of learning styles. Learn about the correlation between communicating and learning and how an individual's learning style can impact their ability to listen and comprehend. The topic will cover the difference between effective and non-effective leaders, how to use intentional communication, and how to apply these skills in remote workplace environments.
Learning Objectives
- You will be able to identify effective and non-effective communication as well as the costs of ineffective communication.
- You will be able to recognize the various learning styles and the types of communication.
- You will be able to recognize ways in which both communicators and listeners can support each other in the communication process.
- You will be able to recognize the importance of effective communication and how it benefits your career.
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Why Lorman?
Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Context
- Importance of Effective Communication in the Workplace
- Cost of Ineffective Communication
- Research
- Career and Organization Success
Communication and Learning
- Understanding and Appreciating Learning Styles
- Visual or Auditory
- ReadingFocused
- Kinesthetic
Types of Communication
- Verbal and Non-Verbal
- Visual
- Written
Leaders and Communication
- Intentional Communication
- Clarity, Tone, and Delivery
- Brevity, Preparation, Active Listening
- Manage Expectations
- Accomplishing Your Intended Goal
- Overview, Purpose, and Context
- Materials
- Ask: Questions, Comments, and Feedback
Listeners and Communication
- Effective Listening
- Attentive, Focused, and Finished
- Manage Expectations
- Mining the Message: Contributing and Expanding Instruction
- Understanding and Mental Picture
- Playback Instructions
- Share: Questions, Comments, and Feedback
Remote Workplace Environment
- Traditional and New Techniques
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Why Lorman?
Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on May 12, 2023.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
HR Certification Institute 1.0
- This E-Learning program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
SHRM 1.0
- Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
CPE/NASBA - QAS Self Study 1.8 including Communications and Marketing 1.8
- Lorman Education Services is registered with the National Association of State Boards of Accountancy (NASBA) as a QAS Self Study sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org. For more information regarding administrative policies such as complaint and refund, please contact our offices at 866-352-9539. CPE Credit: Maximum Credit Hours: 1.8 each session (based on a 50 minute credit hour). You must attend at least 50 minutes to obtain credit. Field of Study: Communications and Marketing for 1.8 hours. Prerequisite: . Level of Knowledge: Intermediate. Teaching Method: Seminar/Lecture. Advance Preparation: None. Delivery Method: QAS Self Study. Please refer to the information in this advertisement for outline, course content and objectives. Upon completion of this course, you will receive a certificate of attendance. Final approval of a course for CPE credit belongs with each state's regulatory board.
To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.
- Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.
MP3 Download
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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More Program Information
Why Lorman?
Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Cynthia R. Mullins
Baldwin Rise Advisory Services
Cynthia Mullins
- CEO & Founder of Baldwin Rise
- Legal counsel, certified human resources professional (SHRM-CP), management professor, compliance, and HR speaker
- International legal counsel and chief human resources officer at JMW Consultants LLC
- •Serves on the faculty at the University of Bridgeport School of Business, Antioch University, and The Non-Profit Center at La Salle University. Teach undergraduate, MBA management, and women’s leadership courses
- Public arbitrator for the Financial Industry Regulatory Authority (FINRA)
- Conducts seminars, workshops, and webinars on human resources topics, business ethics and compliance, women’s leadership, multicultural women’s leadership, soft skills, workforce development, career strategies, negotiation, conflict resolution, and nonprofit operations
- •J.D. degree, University of Connecticut School of Law; M.S. degree in business ethics and compliance, Cambridge College; B.A. degree in political science, University of Connecticut
- Certificates: human resource management, Duke University; negotiation mastery, Harvard Business School Online; Scholar-Practitioner Training and Development Program, Association to Advance Collegiate Schools of Business (AACSB)
- Contact: [email protected] or [email protected]
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Why Lorman?
Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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