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Best Practices for Communicating Performance Expectations and Goals

Enhance your employees' performance by communicating your expectations and your strategy to get there.

Communication is key to achieving performance goals. But not all methods of communicating performance expectations and goals are effective. If goals are not clearly communicated and agreed upon, workers will not achieve them--and the organization will not achieve its goals. This topic will help the persons responsible for communicating performance expectations and goals understand how to work with people to clearly communicate those goals. This information will also help managers understand how to bring their efforts at communicating performance expectations and goals in line with organizational best practices.

Runtime: 92 minutes
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

The What and Why of Communicating Performance Expectations and Goals

  • What Is Communication Strategy? How Is the Strategy Developed and Implemented for Performance Expectations and Goals?
  • Why Is Communication Strategy Important in Best Practice for Communicating Performance Expectations?
  • How Is Communication Strategy Tied to Organizational Strategy?

How Are Performance Expectations and Goals Developed?

  • Defining Key Performance Indicators
  • Developing Key Performance Indicators Tied to the Balanced Scorecard
  • Communicating Key Performance Indicators as Performance Expectations
  • Using Alternatives to Key Performance Indicators

Conducting Performance Expectation and Goal Discussions

  • Planning the Discussion
  • Opening the Discussion
  • Conducting the Discussion With Workers
  • Closing the Discussion and Ensuring Support for Performance Expectations and Goals
  • Using the Discussion in Combination With Other Communication Approaches
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on February 22, 2018.

Call 1-866-352-9540 for further credit information.

  • IAAP 1.5
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.5 recertification point(s).
     
  • SHRM 1.5
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.5 PDC(s) for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit www.shrmcertification.org.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

William J. Rothwell, Ph.D., SPHR, SHRM-SCP, CPLP Fellow

William J. Rothwell, Ph.D., SPHR, SHRM-SCP, CPLP Fellow

Rothwell & Associates, Inc

William J. Rothwell, Ph.D., SPHR, SHRM-SCP, CPLP

  • President of Rothwell & Associates, Inc., a full service consulting firm specializing in succession planning and talent management
  • Consultant who has experience in working in the public, private and nonprofit sectors in the USA and in many other nations, he has recently wrote such books as Lean But Agile: Rethink Workforce Planning and Gain a True Competitive Advantage (AMACOM, 2012), Invaluable Knowledge: Securing Your Companyís Technical Expertise-Recruiting and Retaining Top Talent, Transferring Technical Knowledge, Engaging High Performers (AMACOM, 2011), Effective Succession Planning: Ensuring Leadership Continuity and Building Talent from Within, 4th ed. (AMACOM, 2010), The Managerís Guide to Maximizing Employee Potential: Quick And Easy Strategies to Develop Talent Every Day (AMACOM, 2009)
  • Professor of workforce education and development on the University Park Campus of Penn State University
  • Wrote or co-wrote 300 books, book chapters and articles, including 72 books
  • Can be contacted at 814-863-2581, [email protected] or www.rothwellandassociates.com
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 400590
Published 2018
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