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Be Assertive: Confrontation Skills for Managers and Supervisors

Gain a better understanding of how managers can address and resolve workplace conflict using assertiveness and confrontation skills.

Every workplace has conflict. It cannot be avoided. Conflict ranges from huge decisions such as where to build a new manufacturing plant or what software to buy to simple decisions like where we should go for lunch and what hotel we want to book for the holiday party. Managers are expected to resolve the conflicts and most managers are ill-equipped to do so. When managers fail to resolve conflicts, bad attitudes fester and a toxic environment is created. Morale slips in the organization and the best workers end up leaving for greener pastures on the other side of the fence. Don't let your organization wallow in conflict. Become a superior manager who knows how to de-escalate and resolve conflict in a way that allows individuals and teams to come together on common goals and learn to collaborate, not retreat to separate corners, refusing to budge on their opinions. As you go through this material, you'll gain communication, confrontation, and assertiveness skills that will give you confidence in your abilities to resolve conflict when it raises its ugly head. The only thing the speaker can't do for you with this material is practice with you, for assertiveness and conflict resolution words and thought processes take practice. So plan to find a buddy and work on the skills during lunch. You'll be amazed at the results.

Runtime: 60 minutes
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Understanding Assertiveness

  • Differentiating Between Assertiveness and Passivity and Aggression
  • Choosing Assertiveness Techniques in Confrontational Conversations
  • Understanding Personalities and Workplace Conflict

Assertiveness and Workplace Conflict

  • Learn the Stages of Conflict and De-escalation Techniques
  • Gain the Skill to Use Positive and Assertive Confrontation Skills
  • Be Assertive When Describing Consequences
  • Acquire Resolution Strategies

Gaining Personal Power Through Documentation

  • Set up a Process for Documenting Facts and Objective Information
  • Monitor Emotional States
  • Practice Active Listening and Reflection Techniques
  • Enter Employees' Confrontations With an Open Mind and Willingness to See Different Viewpoints
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

OnDemand Course

This course was last revised on October 15, 2020.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Karla Brandau, CEO

Karla Brandau, CEO

Workplace Power Institute

  • CEO of Workplace Power Institute
  • Areas of expertise include productivity and time management, email survival skills, DISC and driving forces assessments, emotional intelligence, team building, and leadership; and conducts regular speeches, seminars and workshops in all of these areas
  • Author of several publications: Wake Up the Winner Inside, Email Survival Skills, 101 Time Management Tips for Busy Professionals, Visual guides to Outlook┬« 2010, 2013 and 2016, The Leadership of One, and How to Earn the Gift of Discretionary Effort
  • Certified speaking professional, registered corporate coach, certified facilitator, certified professional behaviors analyst, and certified professional motivators analyst
  • B.A. degree in education
  • Can be contacted at 770-923-0883, [email protected], on Twitter┬« @KarlaBrandau, LinkedIn/In/KarlaBrandau, and www.KarlaBrandau.com
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Why Lorman?

Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 407834
Published 2020
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