Learn relevant ways to continuously improve your skills in sensitive conversations.
This presentation will help you define meaningful ingredients of a facilitation mindset and describe tendencies that can hamper conversations on sensitive topics. This topic will help you discuss preparation best practices and facilitation skills as well as explain the importance of guarding the process. The presentation will help identify high quality topical and reflective questions and help you recognize suitable ways to handle delicate dynamics during conversations. The topic will review relevant ways to continuously improve your skills in these conversations.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Mindset and Preparation
- Your Facilitation Mindset
- Human Tendencies Turned Hurdles
- Guidelines for Success
Facilitation Techniques and Skills
- Preparation Best Practices
- 10 Facilitation Skills
- Guarding the Process
The Art and Skill of Asking Great Questions
- The Power of Emotions and Questions
- Examples of Topical Questions
- Examples of Reflective Questions
Handling Delicate Situations and Dynamics
- The Power of Assumptions, Labels, and Biases
- Adversary, Ally, Accomplice, and/or Partner
- A Delicate, Skillful Balancing Act
Evaluating and Improving These Conversations
- Learning Review Process
- Blameless Post-Mortem Questions
- Unique Ways to Continuously Listen, Learn, and Grow
Questions and Answers and Additional Insights and Tips
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on July 13, 2021.
Call 1-866-352-9540 for further credit information.
No Credit AvailableThis program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Carolien Moors
HardTalk Biz Coaching
- Founder of HardTalk Biz Coaching
- Executive and team coaching, webinars, workshops, change consultation, and keynotes
- Returning speaker for continuing legal education at national and international conferences, as a presenter for project managers and people in the manufacturing industry, and as an instructor for the University of Minnesota, teaching multiple courses several times each year
- Delivered webinars, live speeches, workshops, and training courses on resilience, stress management, and similar topics since 1990 in many industries, including the legal industry, in the Netherlands, Belgium, Germany, and the U.S.
- Many articles published on website: https://hardtalkbizcoaching.com
- Three master's degrees in psychology and education, ongoing professional development through courses and mini-MBA
- Can be contacted at 952-607-6027, https://hardtalkbizcoaching.com, or [email protected]
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More Program Information
Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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