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Promoting Meaningful Dialogue on Sensitive Topics

Learn relevant ways to continuously improve your skills in sensitive conversations.

This presentation will help you define meaningful ingredients of a facilitation mindset and describe tendencies that can hamper conversations on sensitive topics. This topic will help you discuss preparation best practices and facilitation skills as well as explain the importance of guarding the process. The presentation will help identify high quality topical and reflective questions and help you recognize suitable ways to handle delicate dynamics during conversations. The topic will review relevant ways to continuously improve your skills in these conversations.

61 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Mindset and Preparation

  • Your Facilitation Mindset
  • Human Tendencies Turned Hurdles
  • Guidelines for Success

Facilitation Techniques and Skills

  • Preparation Best Practices
  • 10 Facilitation Skills
  • Guarding the Process

The Art and Skill of Asking Great Questions

  • The Power of Emotions and Questions
  • Examples of Topical Questions
  • Examples of Reflective Questions

Handling Delicate Situations and Dynamics

  • The Power of Assumptions, Labels, and Biases
  • Adversary, Ally, Accomplice, and/or Partner
  • A Delicate, Skillful Balancing Act

Evaluating and Improving These Conversations

  • Learning Review Process
  • Blameless Post-Mortem Questions
  • Unique Ways to Continuously Listen, Learn, and Grow

Questions and Answers and Additional Insights and Tips

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

MP3 Download

  • HI CLE 1.0
     
  • ME CLE 1.0
     
  • NJ CLE 1.2
     
  • NM CLE 1.0
     
  • UT CLE 1.0
     
  • VT CLE 1.0
     
  • WA CLE 1.0
     
  • WV MCLE 1.2
     
The CLE Code is ONLY a requirement when applying for CLE Credit in California (for participatory credit), Kansas, New Jersey or New York. Other states do not need to supply the CLE Code to apply for CLE credit.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

OnDemand Course

Applications have not yet been submitted for Delaware, Idaho, Kentucky, Maine, New Hampshire, Ohio, Oklahoma, South Carolina, and Wyoming CLE for this course. However, if you are interested in obtaining CLE for any of the listed states or have any additional credit questions please email us at [email protected] or call us at 866-352-9540.

This course was last revised on July 13, 2021.

Call 1-866-352-9540 for further credit information.

  • IL CLE 1.0
     
  • This course was approved for a total of 1.0 hours of MCLE Credit by the Illinois MCLE Board.
     
  • MN CLE 1.0
     
  • This program has been approved by the Minnesota Board of Continuing Legal Education for 1.0 hours of credit.
     
  • NJ CLE 1.2
     
  • This program has been approved by the Board on Continuing Legal Education of the Supreme Court of New Jersey for 1.2 hours of total CLE credit.
     
  • NV CLE 1.0
     
  • This program has been approved by the Nevada Board of Continuing Legal Education for 1.0 CLE hours.
     
  • PA CLE 1.0
     
  • This Distance Learning program has been approved by the Pennsylvania Continuing Legal Education Board for 1.0 hours of substantive law, practice and procedure CLE credit.
     
  • TN CLE 1.0
     
  • This program has been approved as a distance learning format by the Tennessee Commission on Continuing Legal Education for a maximum of 1.0 hours of credit.
     
  • WA CLE 1.0 including Other 1
     
  • This program has been approved by the Washington State Board of Continuing Legal Education for 1.0 hour(s) of A/V credit, including 1.00 hour(s) of credit in the "Other" category.
     
  • WI CLE 1.0
     
  • This program qualifies for 1.0 hour(s) of ondemand CLE through the WI Board of Bar Examiners.
     
  • WV MCLE 1.2 including Law Office Management 1.2
     
  • This program has been approved by the West Virginia State Bar MCLE Commission for 1.2 MCLE hours, including 1.2 hours of law office management credit.
     
  • NALA 1.0
     
  • This program is applicable for continuing legal assistant education credit. Please check with your accrediting board to see if this course will qualify towards your recertification requirements. Program Length: 1.0 hour(s).
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Carolien Moors

Carolien Moors

HardTalk Biz Coaching

  • Founder of HardTalk Biz Coaching
  • Executive and team coaching, webinars, workshops, change consultation, and keynotes
  • Returning speaker for continuing legal education at national and international conferences, as a presenter for project managers and people in the manufacturing industry, and as an instructor for the University of Minnesota, teaching multiple courses several times each year
  • Delivered webinars, live speeches, workshops, and training courses on resilience, stress management, and similar topics since 1990 in many industries, including the legal industry, in the Netherlands, Belgium, Germany, and the U.S.
  • Many articles published on website: https://hardtalkbizcoaching.com
  • Three master's degrees in psychology and education, ongoing professional development through courses and mini-MBA
  • Can be contacted at 952-607-6027, https://hardtalkbizcoaching.com, or [email protected]
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More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!


  • OnDemand Courses
  • Live Webinars
  • MP3 Downloads
  • Course Manuals
  • Executive Reports
  • White Papers and Articles

Additional benefits include:

  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 408992
Published 2021
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Available in Multiple Formats

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