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Live Webinar

60-minute live streaming program
  • September 28
  • 1:00 - 2:00 pm EST

Also available as:

OnDemand Webinar
Audio & Reference Manual

Improve Your Credit Policy, Improve Your Collections

September 28

When your office is not prepared, past-due accounts can build up and hinder the flow of crucial revenue in your office.

As a credit and collection professional, you play a critical role in helping companies manage their accounts receivable. This topic will explore how you can best succeed in that role. From the different types of collection calls you might have to make, to the tools that can help you and your employer make progress, to the ins-and-outs of turning to a collection agency, the goal of this topic is to help you develop new capabilities, while you sharpen the ones you've already gained in your career.

Whether you're just starting out and using the material as an opportunity to get your bearings in the industry, or you're a seasoned professional simply brushing up on your skills, we hope you find the content interesting, rewarding, and useful for your career in credit and collections.

Learning Objectives

- You will be able to discuss the most effective in-house collections techniques.

- You will be able to review the DO's and DON'Ts of telephone collections.

- You will be able to identify best practices for overcoming objections received from customers.

- You will be able to describe benefits of working with outside collection agencies (OCAs).

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Establishing an Internal Collections Process
  • Internal Collections Best Practices – During the Sales Process, Before the Invoice Due Date
  • Steps to Take After the Due Date – Setting a Demand/Escalation Schedule; In-House Collections Best Practices
  • Techniques for Collecting From Your Customers – Including Verbal and Written Communication
Third Party Collections Agency Procedures and Best Practices – Working With an Outside Collection Agency (OCA)
  • Legal Aspects of B2B Collections – Litigation Considerations
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More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Live Webinar Registration

  • AR CLE 1.0
     
  • This course has been approved for 1.0 hours of CLE by the Arkansas CLE Board.
     
  • Arizona CLE 1.0
     
  • The State Bar of Arizona does not approve or accredit CLE activities for the Mandatory Continuing Legal Education requirement. This activity may qualify for up to 1.0 hours toward your annual CLE requirement for the State Bar of Arizona.
     
  • CA MCLE 1.0
     
  • Lorman Business Center, Inc. is a State Bar of California approved MCLE sponsor and this course qualifies for 1.0 CLE hours of participatory credit.
     
  • CO CLE 1.0
     
  • This program may qualify for 1.0 credit hours through the Colorado Supreme Court Board of Continuing Legal and Judicial Education through reciprocity. This course is accredited in other jurisdictions such as New Jersey. To receive CLE credit for this program, a home study affidavit must be submitted to the Supreme Court Board of Continuing Legal and Judicial Education.
     
  • CT CLE 1.0
     
  • Neither the Connecticut Judicial Branch nor the Commission on Minimum Continuing Legal Education approve or accredit CLE providers or activities. This course has been approved for CLE credit in jurisdictions aside from CT and therefore it automatically meets the content and delivery requirements in Connecticut. Credit is based on a 60 minute credit hour and shall be awarded as follows: 1.0 CLE credit(s).
     
  • GA CLE 1.0
     
  • This program has been approved by the Georgia Commission on Continuing Lawyer Competency for 1.0 CLE hours.
     
  • HI CLE 1.0
     
  • This program was approved by the Hawaii State Board of Continuing Legal Education for 1.0 CLE credit hours.
     
  • IL CLE 1.0
     
  • This course was approved for a total of 1.0 hours of MCLE Credit by the Illinois MCLE Board.
     
  • ME CLE 1.0
     
  • This course has been approved by the State of Maine Board of Overseers of the Bar. Lawyers who complete this course shall receive 1.0 hours of CLE credit under M. Bar R. 12.
     
  • MS CLE 1.0 (Pending)
     
  • This program has been submitted to the Mississippi Commission on Continuing Legal Education. Approval pending.
     
  • MT CLE 1.0
     
  • This program has been approved by the Montana Commission of Continuing Legal Education for a total of 1.0 CLE credits.
     
  • NH MCLE 1.0
     
  • NH MCLE does not approve or accredit CLE activities for the NH Minimum CLE requirement. Lorman Education Services believes this course meets the requirement of NH Supreme Court Rule 53 and may qualify for CLE credit(s). Program Length: 60 Minutes.
     
  • NJ CLE 1.2
     
  • This program has been approved by the Board on Continuing Legal Education of the Supreme Court of New Jersey for 1.2 hours of total CLE credit.
     
  • NV CLE 1.0
     
  • This program has been approved by the Nevada Board of Continuing Legal Education for 1.0 CLE hours.
     
  • PA CLE 1.0
     
  • This Distance Learning program has been approved by the Pennsylvania Continuing Legal Education Board for 1.0 hours of substantive law, practice and procedure CLE credit.
     
  • RI CLE 1.0
     
  • This program has been approved by the Rhode Island Mandatory Continuing Legal Education Commission for 1.0 hours of CLE credit.
     
  • TN CLE 1.0 (Pending)
     
  • This program has been submitted as a distance learning format by the Tennessee Commission on Continuing Legal Education for a maximum of 1.0 hours of credit.
     
  • VT CLE 1.0
     
  • This program has been approved by the Mandatory Continuing Legal Education Board of Vermont for 1.0 hours of CLE credit.
     
  • WA CLE 1.0 including Other 1
     
  • This program has been approved by the Washington State Board of Continuing Legal Education for 1.0 hour(s) of credit, including 1.00 hour(s) of credit in the "Other" category.
     
  • WI CLE 1.0
     
  • This program has been approved by the Board of Bar Examiners for 1.0 hours for use toward the Wisconsin Mandatory CLE requirement.
     
  • WV MCLE 1.2
     
  • This program has been approved by the West Virginia State Bar MCLE Commission for 1.2 MCLE hours.
     
  • CPE 1.2 including Specialized Knowledge 1.2
     
  • Lorman Education Services is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: https://www.nasbaregistry.org/cpas/complaints. For more information regarding administrative policies such as complaint and refund, please contact our offices at 866-352-9539. CPE Credit: Maximum Credit Hours: 1.2 each session (based on a 50 minute credit hour). You must attend at least 50 minutes to obtain credit. Field of Study: Specialized Knowledge for 1.2 hours. Prerequisite: basic knowledge of business financials. Level of Knowledge: Intermediate. Teaching Method: Seminar/Lecture. Advance Preparation: None. Delivery Method: Group Internet Based. Please refer to the information in this brochure for outline, course content and objectives. Upon completion of this course, you will receive a certificate of attendance. Final approval of a course for CPE credit belongs with each state's regulatory board. Please note: In order to receive CPE credit for this course you MUST use the streaming audio option, as well as enable and complete the required progress checks.
     
  • Lorman Business Center, Inc. is a registered provider for CPA CPE through the State Education Department of New York, Sponsor number: 000640. The following course will carry the subject area of Specialized Knowledge and Applications for 1.0 hour.
     
  • Lorman Business Center, Inc. has registered with the Texas State Board of Public Accountancy as a CPE Sponsor. This registration does not constitute an endorsement by the Board as to the quality of our CPE Program. This program qualifies for 1.2 hours of continuing professional education.
     

Audio & Reference Manual

This program format does NOT qualify, nor meet the National Standard for NASBA accreditation.

Who should attend?

This live webinar is designed for credit and collection managers, presidents, vice presidents, business owners and managers, lending professionals, accountants and attorneys.

Purchase Options

More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Robert (Bob) M. Tharnish

Robert (Bob) M. Tharnish

ABC-Amega

  • Senior vice president, Attorney Network Services
  • Certified Senior Collection Professional
  • As a senior professional with ABC-Amega, he manages global collections for key clients
  • Also responsible for monitoring the performance of our worldwide affiliate attorney network of more than 300 legal affiliates spanning over 150 countries
  • Began his career at ABC-Amega in 1978, and has held various positions within the organization
  • Has given numerous industry-related presentations, including a series of lectures on “Credit and Collections in the U.S.” for the British Department of Trade & Industry
  • A veteran of the U.S. Army’s Military Intelligence Branch, and currently serves on the International Association of Commercial Collectors’ (IACC) board of directors
  • B.B.A. degree, University of Georgia’s Columbus College
Jeff Tharnish

Jeff Tharnish

ABC-Amega

  • International account manager
  • Certified Senior Collection Professional
  • Works directly with the vice president of Global Operations to manage the daily global collections departmental needs
  • Assists the ABC-Amega’s international collection representatives in maintaining the company’s high quality standards and international best practices
  • Managing an international collections desk, he works closely with clients to recover their past-due account receivables from debtors all around the world. He provides orientation and ongoing education to ensure clients are fully-versed on the collections processes and procedures put forth by ABC-Amega, in addition to explaining international differences in law and procedure as questions arise
  • Has been with ABC-Amega since 2007, and has learned the business by working in a number of departments including domestic and international third-party collections as well as first-party outsourcing
  • B.A. degree in history, Grove City College
Jennifer Tirre-Daniels

Jennifer Tirre-Daniels

ABC-Amega

Jennifer Tirré-Daniels

  • Director of Global Business Services
  • Registered Global Credit Professional - ICTF Thunderbird School of Global Management
  • Works as an integral part of ABC-Amega’s business development team to develop and implement innovative strategies for generating new business, in addition to expanding opportunities with current clients and industry partners in Europe, Latin America, Canada, the Middle East and Asia
  • Focus on partnering with global, multinational companies located outside of the United States is complemented by her diverse language abilities
  • Previous experience includes account executive and event management experience as well as time in education recruitment
  • B.A. degree in music, Duquesne University and is an acclaimed soprano opera singer
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
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  • Course Manuals
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  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 399844
Published 2016, 2017
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