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Working With Passive-Aggressive Personalities

Learn how best to leverage the energy and passion of passive-aggressive personalities to produce win-win results.

Working with people can be like diffusing an explosive device. Everyone has the potential to blow if mishandled. When the natural tendency to be passive meets a strong desire for fairness or equity or the need to win or be right, the conditions become ripe for potential disaster. Handling passive-aggressive situations passively leads to enabling undesirable behavior. Confronting passive-aggressive people may set off a powder keg of emotion and resistance. This material will help you uncover the roots of passive-aggressive behavior, disarm the aggressor, open up the passivist, and move the conversation into the assertive zone - even creating a long-term culture where communication is safe and productive.

30 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Understanding the Passive-Aggressive Personality

  • What Is Passive-Aggressive Behavior, and What Are the Signs?
  • Who Tends to Have Passive-Aggressive Tendencies?
  • What Are the Roots of the Passive-Aggressive Personality?

Responding Effectively in Passive-Aggressive Situations

  • Listening Skills for Diagnosing the Real Issues
  • Strategic Analysis Tool for Anticipating Potential Outcomes
  • Checklist for Plotting the Best Course of Action at Lightning Speed

Producing a Win-Win Result in the Short Term While Cultivating Lasting Trust

  • Maintain Composure and Buy Yourself Time to Effectively Engage
  • Disarm the Survival Response to Circumvent Potential Emotional Encounters
  • Separate the Person From the Problem to Confront Behavior While Preserving Self-Worth
  • Create an Environment of Psychological Safety That Reduces the Need for Passive-Aggressive Behavior
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on March 22, 2021.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Sheryl Prindle

Sheryl Prindle

Professional Coach Academy

Sherry Prindle

  • Virtual Training Specialist – Successful Training Solutions
  • Lead Trainer and Content Developer – PTR Performance Training Resources
  • Founder of the Professional Coach Academy – Certifying life and executive coaches since 2008
  • Author of multiple articles and book chapters dealing with communication
  • Founder and host of the Star Marketing Summit biannual event for speakers and coaches
  • Certified as a professional trainer and master coach
  • Interdisciplinary Master of Arts degree in Business, Communications, and Linguistics from the University of Texas at Arlington
  • Contact at 817 657-5301 or [email protected] @SherryPrindle on social media
  • www.ProfessionalCoachAcademy.com
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Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

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Product ID: 408681
Published 2021
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