Lorman offers professional resources regarding COVID-19 and the 2020 Election

Available in:

MP3 Download
OnDemand Course

Recognize and Resist Manipulative Communication

Uncover the root of manipulative behavior and learn how to approach these situations with confidence.

Have you ever been in a situation where you felt like you couldn't win - no matter what you say or do, you are wrong? How do you avoid that frustrated feeling when you know there must have been a better way to handle yourself? What are some techniques for staying calm and diffusing others to avoid drama and get to the point? How can you use techniques of influence without being a manipulator yourself? This topic goes beyond 'tips and strategies' to uncover the roots of manipulative behavior. Exploring why people play games allows you to diagnose the reasons behind their actions, which provides a framework for approaching situations from a position of confidence. From there you can disarm them, move beyond the game playing, and take control of your communications.

60 minutes
Course Exam
Certificate of Completion
Purchase Options

More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Identify Manipulative Communication

  • What Is Manipulation? What Motivates Manipulators?
  • How Is Manipulation Different From Influence?
  • How Can You Recognize Manipulative Communication?

Stay Calm, Confident, and Conscious During Manipulative Encounters

  • Reframe Impressions That Trigger Defensiveness and Anger
  • Leverage Rational Thought Patterns to Be in Control of Thoughts, Feelings, and Behaviors
  • Circumvent the Internal Fight or Flight Response to Stay Calm and Focused

Diagnose Difficult People and Confront Manipulation at Its Root

  • Buy Time in Communications to Move From Reaction to Response
  • Identify the Root of Manipulation to Determine the Best Approach
  • Disarm Manipulators to Take Control Without Escalating or Triggering Defensiveness

Resist Manipulative Communication to Preserve Peace and Approach Genuine Dialog

  • Separate the Person From the Problem to Perform Without Intimidation
  • Master Techniques for Communicating With Clarity, Conciseness, and Confidence
Purchase Options

More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

OnDemand Course

This course was last revised on September 10, 2021.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Purchase Options

More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Sherry Prindle

Sherry Prindle

Professional Coach Academy

  • Virtual training specialist – Pathways Business Seminars, Successful Training Solutions
  • Lead trainer specializing in conflict, communication, and emotional control – Performance Training Resources
  • Founder of the Professional Coach Academy – certifying life and executive coaches since 2008
  • Author of Manipulation: How to Recognize and Resist the Games People Play
  • Curriculum development specialist for three seminar companies and four government agencies
  • Founder and host of a Star Summit speaker and trainer incubator
  • Certified as a professional trainer and master coach
  • Interdisciplinary M.A. degree in business, communications, and linguistics
  • Can be contacted at 817-657-5301, [email protected], @SherryPrindle, or www.ProfessionalCoachAcademy.com
Purchase Options

More Program Information

Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!


  • OnDemand Courses
  • Live Webinars
  • MP3 Downloads
  • Course Manuals
  • Executive Reports
  • White Papers and Articles

Additional benefits include:

  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 409173
Published 2021
Purchase Options

Available in Multiple Formats

Purchase this course and learn on your schedule!