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Problem-Solving and Decision-Making

Learn how to become a decision-maker and problem-solver by overcoming barriers and using the problem-solving model.

Most good decision-makers learned their craft the hard way ... by making mistakes. The problem now is that the stakes are so much higher. Turnover of critical positions, employee lawsuits and frustrated, burnt out managers have an immediate effect on the bottom line. Learn best practice problem-solving from the research of scholars and the experiences of executives at all levels. This material will provide practical steps to better workplace decision-making. Discover rules to accelerate positive outcomes and break down the barriers that block successful problem-solving. The topic also provides an analysis of one of today's most difficult management decisions ... termination. How many times have executives struggled with this decision and process only to have co-workers come back with, "what took you so long?" This is a leadership issue. Embracing problems as challenges and timely decision-making are both important components in a great leader's workplace toolbox. This topic is critical for employers who want to create and maintain a culture as a destination company for "A" players.

Runtime: 63 minutes
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

What Were They Thinking?

  • Examples of Bad Decision-Making
  • Definition of Good Decision-Making

Decision-Making/Problem-Solving Model

  • Gut vs. Calculation
  • 8 Rules of Effective Decision-Making
  • Information Overload: Coping Strategies

Barriers to Better Decision-Making

  • The Drive for Consensus ... Groupthink
  • The Drive for the Status Quo
  • The Drive for Solutions

Analysis: Termination ... One of the Toughest Workplace Decisions

  • Why Is This so Hard?
  • Qualifying Question: Knowing What You Know Now About This Employee, Would You Enthusiastically
  • Re-Hire Him or Her?
  • Options, Progression and Outcome

3 Key Habits to Better Decision-Making/Problem-Solving

  • Slow Down
  • Seek out Disagreement
  • Debrief the Good, the Bad and the Ugly
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

OnDemand Course

This course was last revised on November 30, 2020.

Call 1-866-352-9540 for further credit information.

  • HR Certification Institute 1.0
     
  • This E-Learning program has been approved for 1.0 (General) recertification credit hours toward aPHR(TM), aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM) and SPHRi(TM)recertification through HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
     
  • SHRM 1.0
     
  • Lorman Education Services is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1.0 PDC(s) for the SHRM-CP or SHRM-SCP.
     

To earn each credit Lorman offers through the OnDemand learning platform, you need to watch 100% of the program. Also, for certain credits you will need to fulfill additional requirements which will be displayed on the "credits" tab when viewing the course.

  • Those applying for AIA and HRCI must view 100% of the program and answer the questions following the program.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Hunter Lott

Hunter Lott

HR Policy Studio

  • Founder of Hunter On Tap
  • Support for one-person HR departments in their situational decision-making
  • An HR problem-solver; he has delivered over 4000 on stage events, over 17,000 presentation hours and reviewed over 1200 employee handbooks; he won accolades as a senior course leader for the American Management Association and as a speaker with the Society for Human Resource Management; he is a Millennium designated speaker with Vistage and has earned both “Speaker of the Year” and “Impact Speaker of the Year” Vistage honors
  • Member of SHRM
  • Master's degree in employment law
  • Can be contacted at 507-993-1340 or [email protected]
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 408136
Published 2020
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