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Live Webinar

60-minute live streaming program
  • April 13
  • 1:00 - 2:00 pm EST

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OnDemand Course

How to Deliver Bad News to Your Boss

April 13

Learn how to deliver bad news in a way that builds trust and generates positive outcomes.

Many employees dread having to deliver unpopular news to their boss. These conversations are uncomfortable and often involve conflict. Some bosses do not respond well to negative news, which can make the challenge even more daunting. Yet these difficult interactions are critical for maintaining transparent communication, honoring boundaries, and building trust. Sometimes employees resort to drama, playing the role of victim, rescuer, or persecutor instead of dealing with the issue head on. This is completely understandable, but it only makes things worse. This material will present a new framework for approaching difficult conversations with superiors that balances compassion with accountability. Employees and their bosses deserve caring, creative, and accountable conversations about what matters most. Learn a three-part skillset and template for delivering bad news (and any other kind of conflict) in a way that builds trust and generates positive outcomes. Stop fearing bad news and start embracing it to create something better.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

The Challenge
  • Having Difficult Conversations With Superiors
  • The Anatomy of Conflict
Avoiding Drama: How Not to Deliver Bad News
  • What Is Drama? Karpman's Drama Triangle
  • The Three Drama Roles
  • How Not to Deliver Bad News: Three Leading Indicators
Balancing Compassion With Accountability
  • A Compassionate Alternative to Drama
  • Three Compassion Skills and How to Use Them During Difficult Conversations
Delivering Bad News With Compassionate Accountability
  • ORPO, the Formula for Compassionate Accountability
  • How to Practice Compassionate Accountability With Superiors
  • Case Examples
Questions and Answers
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on March 28, 2018.

Call 1-866-352-9540 for further credit information.

Live Webinar Registration

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Who should attend?

This live webinar is designed for administrative assistants, executive assistants, office administrators, secretaries, office managers, other administrative professionals. supervisors, directors, associates, administrative professionals, and sales and marketing professionals.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Nathan Regier, Ph.D.

Nathan Regier, Ph.D.

Next Element Consulting, LLC

  • CEO and founding owner of Next Element Consulting, LLC
  • Certifying master trainer, the Process Communication Model
  • Wrote three books; Beyond Drama: Transcending Energy Vampires, Conflict Without Casualties: A Field Guide for Leading With Compassionate Accountability, and Seeing People Through: Unleash your Leadership Potential with the Process Communication Model
  • Co-developer of The Compassion Mindset and Leading Out of Drama frameworks for compassionate accountability
  • Trains, coaches, presents, and consults internationally on topics of interpersonal communication and leadership, social emotional intelligence, personality diversity and inclusion, and positive conflict
  • Writes for multiple industry publications (e.g., Forbes, Inc Magazine, HR.com, Training Magazine, Fast Company)
  • Hosts a podcast called OnCompassion with Dr. Nate
  • Ph.D. degree in clinical psychology
  • Can be contacted at 316-772-6174, [email protected], on Twitter┬« @NextNate, on Facebook┬« @Next Element, and on LinkedIn┬« as Nate Regier
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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* For audio recordings you only pay shipping

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Product ID: 408289
Published 2018, 2021
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