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Giving and Receiving Clear Instruction

Learn communication techniques and practical applications for effectively giving and receiving instruction.

Ineffective communication in the workplace can result in costly problems for an organization. The ability to give and receive clear instructions is critical to the success of individuals, teams, and organizations. This presentation will provide an overview of different learning styles and methods of communicating and discuss how an individual's learning style can impact their ability to listen and comprehend. You will learn basic communication techniques and practical applications for effectively giving and receiving instruction and how communicators and listeners can support each other in the communication process.

50 minutes
Certificate of Completion
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Why Lorman?

Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Context

  • Importance of Effective Communication in the Workplace
  • Cost of Ineffective Communication
  • Research
  • Career and Organization Success

Communicating and Learning

  • Understanding and Appreciating Learning Styles
    • Visual or Auditory
    • ReadingFocused
    • Kinesthetic

Methods of Communicating

  • Verbal or Non-Verbal
  • Visual
  • Written

Giving Instruction

  • Effective Speaking
    • Clarity, Tone, and Delivery
    • Manage Expectations
    • Accomplishing Your Intended Goal
  • Overview, Purpose, and Context
  • Materials
  • Ask: Questions, Comments, and Feedback

Receiving Instruction

  • Effective Listening
    • Attentive, Focused, and Finished
    • Manage Expectations
    • Mining the Message: Contributing and Expanding Instruction
  • Understanding and Mental Picture
  • Playback Instructions
  • Share: Questions, Comments, and Feedback
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Why Lorman?

Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on January 27, 2023.

Call 1-866-352-9540 for further credit information.

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Add to Wishlist

More Program Information

Why Lorman?

Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Cynthia R. Mullins

Cynthia R. Mullins

Baldwin Rise Advisory Services

Cynthia Mullins

  • CEO and founder of Baldwin Rise Advisory Services
  • International legal counsel and chief human resources officer at JMW Consultants LLC
  • Legal counsel, certified human resources professional (SHRM-CP), management professor, compliance, and HR speaker
  • Serves on the faculty at Goodwin University at University of Bridgeport School of Business and Antioch University and teaches undergraduate, MBA management, and women’s leadership courses
  • Approved public arbitrator for Financial Industry Regulatory Authority (FINRA)
  • Conducts seminars, workshops, and webinars on human resources topics, business ethics and compliance, women’s leadership through the lens of DE&I, multicultural women’s leadership, soft skills, workforce development, career strategies, negotiation, and conflict resolution
  • Certificate in human resource management, Duke University; certificate in negotiation mastery, Harvard Business School Online; certificate Scholar-Practitioner Training and Development Program, Association to Advance Collegiate Schools of Business (AACSB)
  • J.D. degree, University of Connecticut School of Law; M.S. degree in business ethics and compliance, Cambridge College (formerly New England College of Business); B.A. degree in political science, University of Connecticut
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Why Lorman?

Over 36 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 410273
Published 2023
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