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60-minute live streaming program
  • June 28
  • 1:00 - 2:00 pm EST

Also available as:

OnDemand Course

Effective Verbal Communication - How You Say It Makes a Difference

June 28

Learn successful and practical techniques to become a highly effective communicator.

Everyone has experienced some type of problems that have been stemmed by misunderstanding in the workplace as well as in our personal life as well. These misunderstandings cost organizations and individuals a loss in time, loss of money, and more importantly a loss of trust within the team. These misunderstandings occur for a variety of reasons including but not limited to unclear objectives, use of imprecise language, and nonverbal messaging that is not congruent with the verbal statement.

Training your teams to think about how they are verbally communicating with those around them on a daily, hourly, and even a minute-by-minute basis is one of the first steps your organization may provide to set the precedence of how important verbal communication is to the success of your organization. This topic will teach you the definition of verbal communication, why your words make a difference in your message, how nonverbal communication reinforces or negates your message, and ten strategies to engage your personnel in building positive relationships with their audience.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Introduction to Verbal Communications
  • Objectives
  • Definitions
Seven Actions to Become an Effective Communicator
  • Identify Objectives
  • Listen
  • Know Your Audience
  • Pace Yourself
  • Choose Your Timing
  • Be Clear – Use the Right Words
  • Watch Your Paraverbal and Nonverbal Signals
Importance of Word Choice and Paraverbal Communication
  • Why Is Word Choice Important?
  • Types of Word Choice
  • Things to Consider
Nonverbal Communication
  • What Is Body Language?
  • What Does It Imply to the Audience?
Ten Tips to Build Positive Relationships With Your Audience
Questions/Answers, What Now, and Closing
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on July 30, 2019.

Call 1-866-352-9540 for further credit information.

No Credit Available

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Live Webinar Registration

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Who should attend?

This live webinar is designed for presidents, vice presidents, business owners and managers, supervisors, directors, associates, administrative professionals, and sales and marketing professionals.

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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Cheryl Grazier, M.S.I.D., M.P.A.

Cheryl Grazier, M.S.I.D., M.P.A.

Cheryl Grazier Consulting LLC

  • Principal of Cheryl Grazier Consulting LLC, which offers customized learning and development programs designed to increase the leadership and management capability of individuals, teams, groups, and organizations
  • Over 20 years of business experience in both the public and private sector as a trusted advisor in the areas of culture change, strategy implementation, program management, and team and leadership development
  • Has worked in a variety of industries, including communications, government agencies, governmental contracting, and real estate
  • Passionate about developing people skills and leadership capabilities for individuals and she specializes in exposing people's hidden aptitudes and talents, which enables those individuals to develop their known and recently found strengths and abilities
  • Most obvious qualities are her energy, compassion, inspiration, creativity, resourcefulness, enthusiasm, and passion about everything she does; by inspiring individuals and teams to be more than they think they can be, she launches individual and group productivity and morale to new levels; is never satisfied with the “that’s the way we’ve always done it” approach, creates an atmosphere of innovation during her presentations
  • Presents outstanding programs in the areas of leadership development, interpersonal communication skills, conflict management, performance management and conduct issues, and change management
  • Holds several industry certifications including MBTI, DiSC, and FIRO-B; also licensed as a real estate broker in both Missouri and Florida and holds a real estate instructors license in Florida
  • Believing that positive thinking is one of the keys to unlocking an individual’s potential, has devoured the writings and learnings of Canfield, Carnegie, Covey, Hanson, Maxwell, Nightingale, Peale, and many others
  • Loves sharing her positive attitude with others and knows that a facilitator is one who enables groups to succeed long after her program; as both a participant and a facilitator of numerous personal development meetings in the past, she is proud to guide others though a process that truly delivers what it promises
  • Can be contacted at 904-392-3427, [email protected], or https://cherylgrazierconsulting.com/
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Why Lorman?

Over 34 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

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* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 408610
Published 2019, 2021
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