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Cultural Intelligence: Understanding Your Multicultural Environment

Learn how to use your newfound knowledge of cultural intelligence to help guide your organization to expanded employee performance, customer satisfaction and company profits.

Cultural intelligence or cultural quotient (CQ) is a term used in business, education, government and academic research. Cultural intelligence can be understood as the capability to relate and work effectively across cultures. In this instance it involves the ability to embrace unfamiliar workplace/workforce contexts and use them in ways that blend in successfully with your organizational, operational and aspirational goals and objectives. This information will show you how to use your newfound knowledge of cultural intelligence to help guide your organization to expanded employee performance, customer satisfaction and company profits. There are three specific components to this initiative and they are: 1) cognitive; 2) physical; and 3) emotional/motivational.

Runtime: 89 minutes
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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

What Is the Basic Function of Culture?

How to Develop Cultural Intelligence in a Multicultural Environment?

What Does Cultural Intelligence Measure?

What Should Cultural Intelligence Measure?

Why Cultural Intelligence Is a Critical Component to Company Success?

What Can Occur When Your Organization Lacks Cultural Intelligence?

At the End of the Day, It Is About Performance, Productivity and Profits - Use Cultural Intelligence to Give You That Added Ingredient to Achieve Your Company's Vision?

How You Can Become a Cultural Intelligence Rock Star at Your Company?

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on March 6, 2019.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.5
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.5 recertification point(s).
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Audio & Reference Manual

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

T. Hensley (Ted) Williams, J.D.

T. Hensley (Ted) Williams, J.D.

The Williams Group

  • Principal consultant and trainer of the Des Moines-based human resources management consulting and training firm, The Williams Group (TWG)
  • Noted keynote presenter, workshop leader and facilitator for many national associations, businesses and governmental entities
  • Serves a national clientele in 21+ industries with a focus on employee and labor relations, leadership, team building, communication, motivation, employee performance/productivity and employer profits
  • Has taught human resources management and business law at the Golden Gate University Graduate School of Business, San Francisco and William Penn University’s College for Working Adults, Des Moines
  • Author of numerous articles in professional journals and is a subject matter professional expert and expert witness for both plaintiffs’ and defendants’ bars
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Product ID: 405536
Published 2019
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