Learn how to use your newfound knowledge of cultural intelligence to help guide your organization to expanded employee performance, customer satisfaction and company profits.
Cultural intelligence or cultural quotient (CQ) is a term used in business, education, government and academic research. Cultural intelligence can be understood as the capability to relate and work effectively across cultures. In this instance it involves the ability to embrace unfamiliar workplace/workforce contexts and use them in ways that blend in successfully with your organizational, operational and aspirational goals and objectives. This information will show you how to use your newfound knowledge of cultural intelligence to help guide your organization to expanded employee performance, customer satisfaction and company profits. There are three specific components to this initiative and they are: 1) cognitive; 2) physical; and 3) emotional/motivational.
Credit
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Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
What Is the Basic Function of Culture?
How to Develop Cultural Intelligence in a Multicultural Environment?
What Does Cultural Intelligence Measure?
What Should Cultural Intelligence Measure?
Why Cultural Intelligence Is a Critical Component to Company Success?
What Can Occur When Your Organization Lacks Cultural Intelligence?
At the End of the Day, It Is About Performance, Productivity and Profits - Use Cultural Intelligence to Give You That Added Ingredient to Achieve Your Company's Vision?
How You Can Become a Cultural Intelligence Rock Star at Your Company?
Credit
More Program Information
Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Webinar
This course was last revised on March 6, 2019.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.5
- This course has been preapproved by the International Association of Administrative professionals for 1.5 recertification point(s).
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Audio & Reference Manual
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
MP3 Download
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Credit
More Program Information
Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
T. Hensley (Ted) Williams, J.D.
The Williams Group
- Noted HR consultant, speaker and trainer with a national clientele in 21+ industries
- Coupled with his demonstrated HR experience he also has a legal background which allows him to marry organizational and operational imperatives with the legal impacts of workplace/workforce decisions
- Keynote and session speaker at national and regional conventions of professional and trade organizations
- Professional expert for both plaintiff’s and defendant’s bars
- On-site Investigator for client companies re discrimination, harassment and ethics
- Online and On-site webinar/workshop leader on topics that include leadership; supervision conflict resolution; hiring & firing; performance; discrimination; harassment; legal updates; and; wage and salary issues
- Facilitator for Corporate Board and Executive Retreats
Credit
More Program Information
Why Lorman?
Over 33 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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