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Cultural Intelligence: Understanding Your Multicultural Environment

Gain an understanding of what cultural intelligence is and how to improve it.

Being intelligent means having the ability to acquire and apply knowledge and skills. Cultural intelligence means having the ability to understand, communicate with, and effectively interact with other cultures. Regardless of whether you work in a multi-country business or a mom-and-pop store, having cultural intelligence is critical to your success in our global economy.

65 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Culture

  • What It Is
  • How It's Created
  • Why Cultures Tend to Experience Conflict With Other Cultures

Four Features of Cultural Intelligence

  • Awareness of Your Own Cultural Worldview
  • Your Attitude Toward Cultural Differences
  • Your Knowledge of Different Cultural Practices and Worldviews
  • Your Cross-Cultural Skills

An Inclusive Workplace

  • What It Is
  • Why It's Important
  • How to Create It
  • Mindful Communication
  • Challenge Stereotypes
  • Avoid Assumptions
  • Be Aware of Perceptions
  • Be Proactive in Educating Yourself on These Topics
  • Stay Open and Curious, and Don'T Be Afraid of Making Mistakes

Questions and Answers

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on June 8, 2022.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Robin Paggi

Robin Paggi

Human Resource Development

  • Owner of Human Resource Development by Robin Paggi
  • 25 years of experience in leadership training and coaching
  • Certified Human Resources Professional, Certified Professional in Learning and Performance, Certified Professional Coach, and Master Practitioner of the Myers-Briggs Type Indicator
  • Co-author of the book Managing Generation Z: How to Recruit, Onboard, Develop, and Retain the Newest Generation in the Workplace
  • M.S. degree in psychology; M.A. degree in interdisciplinary studies (a combination of the M.B.A. and sociology programs); M.A. degree in communication studies
  • Can be contacted at [email protected], 661-496-8759, or https://www.hrdbyrobinpaggi.com
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 409633
Published 2022
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