Leave with practical frameworks that can be applied immediately to emails, reports, memos, correspondence, and everyday workplace communication.
Strong business writing is meant to achieve a purpose. Whether drafting emails, reports, proposals, policies, client communications, or internal updates, professionals must organize information logically, anticipate reader needs, and communicate clearly without creating confusion, delays, or unnecessary follow-up questions.This course explores the fundamentals of effective business writing from planning through final review. Participants will explore how to identify audience needs, organize information for readability, write with greater clarity and precision, select the appropriate tone for different situations, and structure messages that encourage action. The course also addresses common business-writing challenges such as information overload, unclear requests, ineffective organization, and excessive formality.
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Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Foundations of Effective Business Writing
- Purpose-Driven Writing Versus Information Dumping
- Identifying Audience Needs and Expectations
- Defining the Desired Outcome Before Writing
- Selecting the Appropriate Level of Detail
- Common Barriers to Clear Communication
Organizing Information for Readability and Action
- Front-Loading Important Information
- Organizing Content for Busy Readers
- Common Organizational Patterns for Business Documents
- Structuring Emails, Memos, Reports, and Updates
- Writing Effective Openings and Conclusions
- Making Requests, Recommendations, and Decisions Clear
Writing With Clarity, Precision, and Professionalism
- Eliminating Ambiguity and Unintended Interpretations
- Choosing Concrete and Specific Language
- Reducing Wordiness and Unnecessary Complexity
- Balancing Professionalism With Readability
- Active Voice Versus Passive Voice
- Writing Concise Sentences and Paragraphs
Tone, Credibility, and Final Review
- Matching Tone to Audience, Relationship, and Purpose
- Communicating Difficult Messages Professionally
- Avoiding Common Tone Traps
- Business Writing Across Email, Chat, Reports, and Formal Correspondence
- Editing, Revising, and Proofreading Efficiently
- Technology, Grammar Tools, and AI-Assisted Review
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Credit
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Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on July 17, 2026.
Call 1-866-352-9540 for further credit information.
- AIPB 1.0
- This program is acceptable for 1.0 CPEC(s) towards the CB designation through the American Institute of Professional Bookkeepers (AIPB).
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services/Noggin Guru believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
MP3 Download
This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
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Credit
More Program Information
Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Sherry Prindle
Professional Coach Academy
- Lead Trainer Specializing in Writing, Communication, and Data – PTR Performance Training Resources
- Professional Coach Academy Founder – Certifying Life and Executive Coaches Since 2008
- Curriculum Development Specialist for Training Companies and Government Agencies
- Founder and Host of a Star Summit Speaker and Trainer Incubator
- Certified Professional Trainer, Master Coach, and Gamification Master Craftsman
- Interdisciplinary Master of Arts Degree in Business, Communications, and Linguistics
- Delivered more than 5,000 presentations across six countries and three languages
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Credit
More Program Information
Why Lorman?
Over 39 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
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- Course Manuals
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- White Papers and Articles
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