Understand the common causes of communication breakdowns and create strategies to communicate more effectively.
British playwright George Bernard Shaw is attributed with saying, "The biggest problem with communication is the illusion we have achieved it." Too often, we assume that the people on the receiving end of our communication understand the messages we're trying to convey when they don't. This breakdown in communication often leads to problems in our personal and professional lives. After this course, you will be able to describe what it means to truly communicate with others, explain why communication is difficult to achieve, list common causes of breakdowns in communication, and create strategies to communicate more effectively.
Learning Objectives
- You will be able to recognize what it means to truly communicate with others.
- You will be able to identify why communication is difficult to achieve.
- You will be able to identify common causes of communication breakdowns.
- You will be able to identify strategies to communicate more effectively.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
What Is Communication?
- When the Sender of the Message and the Receiver of the Message Have the Same Understanding of the Message
- We Communicate to Gain a Desired Response From Our Audience
- You're an Effective Communicator If You're Getting the Responses You Want From Others
Why Communication Is Difficult to Achieve
- Our Personality, Gender, Culture, Age, Education, and a Variety of Other Things Create Our Communication Style
- Our Style Is Unique to Us
- It Is Difficult for People With Different Styles to Have the Same Understanding of Messages
Common Causes of Breakdowns in Communication
- Assuming Communication Is a Simple Process
- Not Understanding Communication Styles
- Not Tailoring the Message
- Not Using Appropriate Communication Methods
- Not Checking for Understanding
- No Follow Through
- Not Listening
Strategies to Communicate More Effectively
- Understand That Communication Is Difficult to Achieve
- Know How You Communicate
- Know Your Audience
- Remember the Reason for the Communication
- Tailor Your Message for Your Audience
- Use the Appropriate Communication Method
- Check for Understanding
- Follow Through
- Improve Your Listening Skills
Questions and Answers
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Course
This course was last revised on July 27, 2022.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.0
- All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
CPE/NASBA - QAS Self Study 1.8 including Communications and Marketing 1.8
- Lorman Education Services is registered with the National Association of State Boards of Accountancy (NASBA) as a QAS Self Study sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org. For more information regarding administrative policies such as complaint and refund, please contact our offices at 866-352-9539. CPE Credit: Maximum Credit Hours: 1.8 each session (based on a 50 minute credit hour). You must attend at least 50 minutes to obtain credit. Field of Study: Communications and Marketing for 1.8 hours. Prerequisite: . Level of Knowledge: Intermediate. Teaching Method: Seminar/Lecture. Advance Preparation: None. Delivery Method: QAS Self Study. Please refer to the information in this advertisement for outline, course content and objectives. Upon completion of this course, you will receive a certificate of attendance. Final approval of a course for CPE credit belongs with each state's regulatory board.
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Robin Paggi
Human Resource Development
- Owner of Human Resource Development by Robin Paggi
- 25 years of experience in leadership training and coaching
- Certified Human Resources Professional, Certified Professional in Learning and Performance, Certified Professional Coach, and Master Practitioner of the Myers-Briggs Type Indicator
- Co-author of the book Managing Generation Z: How to Recruit, Onboard, Develop, and Retain the Newest Generation in the Workplace
- M.S. degree in psychology; M.A. degree in interdisciplinary studies (a combination of the M.B.A. and sociology programs); M.A. degree in communication studies
- Can be contacted at [email protected], 661-496-8759, or https://www.hrdbyrobinpaggi.com
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Why Lorman?
Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
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