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Avoiding Breakdowns in Communication

Understand the common causes of communication breakdowns and create strategies to communicate more effectively.

British playwright George Bernard Shaw is attributed with saying, "The biggest problem with communication is the illusion we have achieved it." Too often, we assume that the people on the receiving end of our communication understand the messages we're trying to convey when they don't. This breakdown in communication often leads to problems in our personal and professional lives. After this course, you will be able to describe what it means to truly communicate with others, explain why communication is difficult to achieve, list common causes of breakdowns in communication, and create strategies to communicate more effectively.

65 minutes
Course Exam
Certificate of Completion
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

What Is Communication?

  • When the Sender of the Message and the Receiver of the Message Have the Same Understanding of the Message
  • We Communicate to Gain a Desired Response From Our Audience
  • You're an Effective Communicator If You're Getting the Responses You Want From Others

Why Communication Is Difficult to Achieve

  • Our Personality, Gender, Culture, Age, Education, and a Variety of Other Things Create Our Communication Style
  • Our Style Is Unique to Us
  • It Is Difficult for People With Different Styles to Have the Same Understanding of Messages

Common Causes of Breakdowns in Communication

  • Assuming Communication Is a Simple Process
  • Not Understanding Communication Styles
  • Not Tailoring the Message
  • Not Using Appropriate Communication Methods
  • Not Checking for Understanding
  • No Follow Through
  • Not Listening

Strategies to Communicate More Effectively

  • Understand That Communication Is Difficult to Achieve
  • Know How You Communicate
  • Know Your Audience
  • Remember the Reason for the Communication
  • Tailor Your Message for Your Audience
  • Use the Appropriate Communication Method
  • Check for Understanding
  • Follow Through
  • Improve Your Listening Skills

Questions and Answers

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on July 27, 2022.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • All education that aligns with the CAP Body of Knowledge can be used toward recertification. Lorman Education Services believes this course does align and should be counted toward recertification. Please visit IAAP's certification webpage to review recertification details and requirements. https://www.iaap-hq.org/page/CAP_Recertification. Course Length: 1.0.
     

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

MP3 Download

This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Robin Paggi

Robin Paggi

Human Resource Development

  • Owner of Human Resource Development by Robin Paggi
  • 25 years of experience in leadership training and coaching
  • Certified Human Resources Professional, Certified Professional in Learning and Performance, Certified Professional Coach, and Master Practitioner of the Myers-Briggs Type Indicator
  • Co-author of the book Managing Generation Z: How to Recruit, Onboard, Develop, and Retain the Newest Generation in the Workplace
  • M.S. degree in psychology; M.A. degree in interdisciplinary studies (a combination of the M.B.A. and sociology programs); M.A. degree in communication studies
  • Can be contacted at [email protected], 661-496-8759, or https://www.hrdbyrobinpaggi.com
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Why Lorman?

Over 35 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 409788
Published 2022
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